Embassy Suites Chicago Schaumburg Woodfield

“Rude and Dismissive Service from Star Overshadowed an Otherwise Pleasant Stay”

My family and I recently spent the weekend at Embassy Suites Schaumburg, and overall, we had a very pleasant stay. The hotel was clean, the room was comfortable, the food was enjoyable, and the amenities met our expectations. The location was also convenient and made our trip enjoyable. Unfortunat… more

My family and I recently spent the weekend at Embassy Suites Schaumburg, and overall, we had a very pleasant stay. The hotel was clean, the room was comfortable, the food was enjoyable, and the amenities met our expectations. The location was also convenient and made our trip enjoyable. Unfortunately, one interaction significantly impacted our experience. A staff member named Star was extremely dismissive and unhelpful when we approached her with a simple question regarding a product and where it was located. We were polite, non-confrontational, and simply seeking directions, yet she acted as though our questions were an inconvenience. She did not properly acknowledge us, offer assistance, or make any effort to provide customer service. I want to be clear that we were not seeking special treatment—just basic courtesy and assistance that guests should reasonably expect. While every other aspect of our stay was positive, this interaction stood out for all the wrong reasons. I hope management addresses this issue with Star, as customer service plays a major role in the overall guest experience. Embassy Suites is a great hotel, but guests should feel welcomed, valued, and respected when seeking assistance from staff.

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“Very disappointed”

This was a convenient location for the training I had and my client visit. The lobby area was clean and was a great atmosphere during happy hour, which was a great perk. My room could have used some updates for sure. The light next to the bed did not work, they fixed it when I mentioned it. I sta… more

This was a convenient location for the training I had and my client visit. The lobby area was clean and was a great atmosphere during happy hour, which was a great perk. My room could have used some updates for sure. The light next to the bed did not work, they fixed it when I mentioned it. I stayed 2 days and didn't necessarily expect a room refresh however they went in my room while I was gone on day 2, fixed the light and folded the triangles on the toilet paper BUT DID NOT TAKE THE TRASH I HAD COMBINED BY THE DOOR or the dirty plate from the sink. They literally only folded the toilet paper and changed a light bulb. I just find it weird that they did the toilet paper so they were exploring my room and not just changing the light bulb, but didn't take the trash. When I arrived the restaurant wasn't open so I grabbed a frozen pizza from the little "store" for $10. It was smaller than a dessert plate. I asked for a plate to microwave it on and had to answer 50 questions before I could get one. The elevators were interesting... one opened so slow and creaked the entire time it was opening. The other the door opened and closed so fast you had to jump in. Even though I had read online that there was a hot tub, that is not the case. I called when I was on the train to let them know that I was arriving earlier than expected and asked if I would be able to check in and they said they couldn't guarantee an early check in. When I arrived they said yes we have rooms ready and I could have early check in but they charged me $50 to check it at 1 pm. For the price of the stay I was disappointed and will not go back to this location.

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