Best Western Clearlake Plaza

“Clean and quiet. TV or TV reception was not up to par.”

We chose this hotel because we were travelling with our dog and only staying one night, so it was the most cost effective choice. Driving up to the hotel our expectations were low, being right next to a gas station and generally in an industrial or strip mall area. The grounds and parking lot were … more

We chose this hotel because we were travelling with our dog and only staying one night, so it was the most cost effective choice. Driving up to the hotel our expectations were low, being right next to a gas station and generally in an industrial or strip mall area. The grounds and parking lot were clean, but the green area was a bit small. Inside everything from the front desk to our room was clean and well maintained. Our room was spacious and well appointed. The TV or TV reception was fairly poor. I tried playing with the settings, but couldn't get it fixed. It seemed too bright and grainy. The breakfast was about on par with other Best Westerns we've stayed at. The staff were very friendly.

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“First impressions don't always tell the story.”

For full disclosure, the only reason we chose this hotel was because we wanted to use the small amount of points we had so our expectations were low. When we arrived, our low expectations were met because it didn't look well maintained on the outside and while waiting to check in, someone who appar… more

For full disclosure, the only reason we chose this hotel was because we wanted to use the small amount of points we had so our expectations were low. When we arrived, our low expectations were met because it didn't look well maintained on the outside and while waiting to check in, someone who apparently had just checked in was at the desk reporting some kind of problem (we think they found a bug in their room). Now having said all of that, we checked in and went to our room before unloading anything and found our room to be spacious and clean and well maintained. We decided to stay and had a great night sleep after a great dinner recommendation from the front desk attendant. So, we would stay here again if we're in the area and looking for something clean and simple.

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“Substandard breakfast ruined my stay”

Substandard breakfast ruined my stay experience. Even had the breakfast area been fully stocked, the offerings were meager and inadequate to be considered an “amenity“. There was a full hour left to go during breakfast hours, yet over half of the offerings were completely depleted, there was a panc… more

Substandard breakfast ruined my stay experience. Even had the breakfast area been fully stocked, the offerings were meager and inadequate to be considered an “amenity“. There was a full hour left to go during breakfast hours, yet over half of the offerings were completely depleted, there was a pancake machine but no syrup or anything to put on the pancakes, This is just a couple of examples. I think you should either upgrade your breakfast substantially, or get rid of it all together. On a positive note, the room was clean, the staff was friendly and engaging, it wouldn’t take a lot more time and investment to make the overall experience thereextremely good.

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