Jw Marriott Indianapolis

“Lots of perks, overall great stay!”

We had a wonderful stay here. The staff was friendly. Good location for day trips. Walking distance to the zoo and park. Staff is friendly, housekeeping is adequate. There is a daily destination fee charge however this is well worth it. You’re able to obtain two passes to multiple attractions daily… more

We had a wonderful stay here. The staff was friendly. Good location for day trips. Walking distance to the zoo and park. Staff is friendly, housekeeping is adequate. There is a daily destination fee charge however this is well worth it. You’re able to obtain two passes to multiple attractions daily from the front desk, we took advantage of this feature daily as we were planning to visit these locations anyway some of the locations included with the pass are Indianapolis zoo children’s Museum, motor Speedway. In addition the daily fee will also get you a $20 credit for the convenience store, which was nice to grab some snacks or small items from. The M lounge is also very good. It is large clean good offerings snack snacks all day and hosted by friendly staff. Overall, would recommend to stay here especially if I have platinum benefits.

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“Enjoyed our stay”

Really nice hotel. We had dinner at the restaurant downstairs. A bit expensive but the food was very good. The hotel has nice executive lounge with good breakfast and evening snacks. I would like to thank the personnel at the lounge- Diamond, Meseret and Alex who are hospitable and make the stay t… more

Really nice hotel. We had dinner at the restaurant downstairs. A bit expensive but the food was very good. The hotel has nice executive lounge with good breakfast and evening snacks. I would like to thank the personnel at the lounge- Diamond, Meseret and Alex who are hospitable and make the stay there very pleasant. Very nice people.

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“Conference hotel”

The hotel is connected by skyway to the other three Marriott hotels in this large block, and they all share the underground parking garage. It's a good place for a conference. It's right across from two museums, so if you want to slip away and do something different for a few hours, you can. A b… more

The hotel is connected by skyway to the other three Marriott hotels in this large block, and they all share the underground parking garage. It's a good place for a conference. It's right across from two museums, so if you want to slip away and do something different for a few hours, you can. A bit of a hike to the downtown restaurants, but that's to be expected. I thought the hotel staff did a good job of facilitating the conference.

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“Disappointed”

The JW Marriott Indianapolis has been my most disappointing stay as a Marriott Bonvoy member, especially considering how many Marriott properties I have stayed at over the years. Although I traveled to Indianapolis to attend a conference, I found this hotel to be extremely overpriced for what it o… more

The JW Marriott Indianapolis has been my most disappointing stay as a Marriott Bonvoy member, especially considering how many Marriott properties I have stayed at over the years. Although I traveled to Indianapolis to attend a conference, I found this hotel to be extremely overpriced for what it offers. One of the biggest disappointments is that the hotel does not have a pool, which is an amenity I typically expect from a property at this price point. The hotel also seems to cater almost exclusively to conferences, so the lobby is consistently overcrowded and extremely busy. For business travelers, there are very few comfortable or quiet areas to work on a laptop outside of the guest rooms. Additionally, the temperature throughout the hotel is kept uncomfortably cold. The elevators often require long waits, and the daily parking fee is excessively expensive. While room service was good, the guest rooms themselves are smaller than expected for a JW Marriott. Unfortunately, my experience with the front desk staff was not particularly welcoming or friendly. On the other hand, the housekeeping staff and the employees who assisted with luggage were courteous, professional, and provided excellent service. The only aspect that truly stands out in a positive way is the hotel’s location. It is conveniently situated near many of Indianapolis’ main attractions, restaurants, and entertainment venues, making it easy to explore the city on foot. Overall, this property did not meet the level of comfort, amenities, or hospitality that I have come to expect from the JW Marriott brand, and I do not feel that the experience justified the price.

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