Comfort Inn & Suites

“Great stop on a long road trip”

Great stop on a long road trip. Friendly front desk and great breakfast.

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Large handicapped room. Very comfortable bed and a clean, quiet room. Issue with door going entering room. Extremely difficult to pull or push open. My husband is handicapped with a broken leg and using a walker. He would not have been able to get into or out of the room. I could barely get it ope… more

Large handicapped room. Very comfortable bed and a clean, quiet room. Issue with door going entering room. Extremely difficult to pull or push open. My husband is handicapped with a broken leg and using a walker. He would not have been able to get into or out of the room. I could barely get it opened, required both hands and a lot of pushing nd or pulling. Also the lighting in the bathroom was extremely poor, making it somewhat unsafe to see well.

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“Very rundown, old & dirty hotel. Decent pool, nice staff”

The area has plenty nearby - supermarket, fast food and restaurants. The car park backs on to a hotel with some dodgy things going on - I seen drug deals and homelessness in the middle of the day. Clean check in area and friendly staff. I was allocated a room on the ground floor right at the exit… more

The area has plenty nearby - supermarket, fast food and restaurants. The car park backs on to a hotel with some dodgy things going on - I seen drug deals and homelessness in the middle of the day. Clean check in area and friendly staff. I was allocated a room on the ground floor right at the exit to the car park. I really didn’t feel safe there having seen some intimidating behaviour in the car park for the hotel opposite (super 8) on arrival. Andrew was kind enough to immediately switch me to the 4th floor. Breakfast is decent - eggs, sausage, biscuits, gravy, waffles, fruit, yoghurts, fruit drinks and coffee. The pool area is kept clean, water area is a nice temperature - can go from inside to outside in the pool. Indoor hot tub warm and clean. The gym area is small but functions fine, the laundry again one machine and one dryer but work fine, large ice machines available. There is a small shop on site for snacks etc. The rooms are so old and worn, I stayed 10 days (changed room halfway through due to finding a bug in the bed - not a bed bug) and room wasn’t serviced once, no change of towels. Thankfully due to changing room and my new room having 2 bathrooms I didn’t run out of towels. Very thin walls so you can hear the televisions and conversations from your neighbours even when they are not being loud! The furniture in the lounge area is AWFUL - old dark blue sofa/chair that feel dirty and makes your skin itchy! The bathrooms are really worn and rundown, the showers are old and take forever to get warm. There are damp patches on the roof, the bathroom fan didn’t work and the bathtub was stained with rust. The TVs are smart TVs which was great to be able to login to Netflix/Amazon Prime etc, really easy to set up by scanning a QR code via phone camera. The entire 4th floor stunk of weed, I also experienced a night where some unruly guests banged on my door throughout the evening and into the early hours of the morning. The room telephone didn’t work, and the reception phone wasn’t answered overnight so I had to risk my safety and go down to reception at 1.40am to inform staff of what was going on. The man on reception came up to the 4th floor, told me he couldn’t smell weed and even knocked on the guests door that had troubled me whilst I was with him! Most unsafe! The rooms need deep cleaning - there are horrible smears on the walls . The carpets are old and worn and need replacing urgently. I wouldn’t stay here again as I felt very unsafe and like I was staying somewhere very unclean. One thing I will mention is that whilst checking in I saw a maid taking AirPods to reception that she had found in a room so the staff do seem trustworthy and are very helpful, it’s just a shame the hotel is in such a bad state as the size of the hotel/rooms has such potential to be great!

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