Hilton Garden Inn New Orleans Convention Center

“Convention Hotel Stay”

My husband and I stayed here because he was at a convention. This was one of two hotels offered in a block so we chose this one. I have to say this because I would not have willingly stayed here of all the places in New Orleans. But I will give the hotel it's due. We were able to get an early c… more

My husband and I stayed here because he was at a convention. This was one of two hotels offered in a block so we chose this one. I have to say this because I would not have willingly stayed here of all the places in New Orleans. But I will give the hotel it's due. We were able to get an early check in which was greatly appreciated. Valet staff were always helpful and friendly. I didn't get my Hilton Honors gift until later in the day when I went back to the front desk to ask for extra towels. I'm not one to get hung up on those acknowledgements though. I only mention it because I've read reviews where that really bothers people where they aren't thanked for being a member. Just know, they may not recognize it here. We had a king room and it was clean and the bed was comfortable. The door in front of our fridge was broken but it still closed so I guess that was good enough. We did have daily housekeeping which is a bit unusual nowadays so that was nice. I give the hotel a good rating but like I said if we weren't in town for a convention, I would go somewhere else. I'm also sure this is a hotel that a lot of cruisers pick. I would say it is a good option for that too. Now, to get into the nitty gritty. There are taxes galore charged onto your room. We stayed in the French Quarter for two nights before this and we got hit with way more individualized taxes at the convention center. Both places taxed our valet parking. This hotel was $47 per day for valet with in and out privileges. The Fulton St garage is right across the street and is cheaper but it doesn't allow in and out. There were city and state taxes charged on the valet for an additional $6.11. This compares to staying in the Quarter. So your valet will run ~ $53 per day. Now, get ready for all the taxes they add to the room. There is occupancy tax, city tax, state room rentals tax, state LA room rental, state exhibition hall tax, tourism assessment fee. These taxes and fees added up to an additional $44.58 per each night's stay. I don't know if these were different or additional because we booked through the block set aside for our convention but be prepared at check out for all of these taxes and fees to hit that you weren't planning on. And after all this I can't even remember what the incidentals charge was. About 99% of the time we never have incidentals so that hold always falls off and I never think about what I was quoted. If you need a convention or cruise hotel, this one is ok. That's just it- it's ok.

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“Convenient to the convention center, comfortable stay!”

This is a great location across from the convention center. Great option if you are coming for meetings. Walking distance to great restaurants in the warehouse district. Rideshare to the French Quarter is about $12-16. Rooms are clean and comfortable and up to the Hilton standard. Will stay h… more

This is a great location across from the convention center. Great option if you are coming for meetings. Walking distance to great restaurants in the warehouse district. Rideshare to the French Quarter is about $12-16. Rooms are clean and comfortable and up to the Hilton standard. Will stay here again.

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“Back to finish complain”

Since no one contacted me,the issues I had were no TV for4 days and water from toilet 3 days, had a very arrogant maintenance man who refused to fix anything

“Great location but check your bill”

Hotel great location - a little tired inside but overall not bad hotel - although having prepaid the hotel I have since been charged for the entire stay again