Extended Stay America New Orleans Airport I-10

“It was great…. Until it wasn’t☹️”

We stayed here from November 2022-June 2023. About 8 months. We were greeted with the utmost respect and hostility the first day. I am a stay at home mom and my husband works off shore. After the first week the attitude from the hotel manager drastically changed. She went from good mornings to eye … more

We stayed here from November 2022-June 2023. About 8 months. We were greeted with the utmost respect and hostility the first day. I am a stay at home mom and my husband works off shore. After the first week the attitude from the hotel manager drastically changed. She went from good mornings to eye rolls, sweet and friendly to bitter and angry. I blamed it on her not liking her job. It would be days i would stay in my room and not come out unless necessary to get groceries or see my husband when was home. She even started greeting my sister rudely when she would come to see myself and my son. She would however always warmly greet my husband which was unsettling but i over looked it to not seem insecure and problem starting. We had an issue with our bathroom sink clogging since moving in which my husband fixed about a month before moving out because it completely stopped draining and after multiple reports we got tired of asking and nothing being done and it started to smell because of the clog. Then a cabinet broke of which we reported twice and were told to keep the cabinet door and someone would come and look at it. Of course, no one came so we decided upon moving out we would try to repair it. While moving our belongings to a new home (which out belongings are equivalent to what can fit in a two bedroom apartment or single family home to say the least a lot of stuff that required multiple trips in our truck. Upon telling the hotel we would need to return once or twice more to grab all of our belongings they agreed. Well on our second trip back to retrieve our belongings our key card was deactivated. We went to the front office to ask for help of which they told us they would not allow us into the room to retrieve our belongings until we paid $250 for the cabinet door. I just paid $1400 rent, $180 water deposit bill, a light bill, internet and help moving so naturally I didn’t have it so i called my father in front of the desk attendant whom was on the phone with the property manager who entered the room and claims thats when she found out about the cabinet and still refused to let us in whilst being on her way back to the hotel. I asked them to call the police so we can resolve it that way because i was trying to get the money to pay them and grab my belongings. I also explained my once year old son needed to be changed and his diapers and wipes were in the room which was clearly seen and yet she still refused. They refused to call the police so i had to call them. We explained everything and thats when the breakdown of us owing $250 was explained to the officer but never to us and magically went from $250 to $159.88. The officer asked if we had the money I explained to him we didn’t but i had already contacted my father to get the money. She ( the hotel manager) then stated we could have a one time key to enter the room to grab the rest of our belongings. needless to say i cried my eyes out because how could someone be so hateful and it took for the police to come to resolve the issue the same way i offered to solve it. She ( the property manager) then proceeded to say we were no longer allowed back on the property and if we were to ever come back we would be trespassing. 8 MONTHS I HAD NO ONE COMPLAIN ON ME, NO NOISE COMPLAINTS (which is impressive to say i have a one year old son) NO MISSED PAYMENTS. She claimed i owed them $250 for a cabinet door that we reported ON TWO OCCASIONS IN ONE WEEK. i will say thought the rest of the staff is so friendly and sweet and caring and considerate and shout to TO MS. SHELITHA WHITE THE BEST HOTEL ATTENDANT EVER SHES HELPED ME WITH MY GROCERIES, GREETED ME WITH SMILES AND WARM WELCOMES AS WELL AS MY FAMILY. ALL OF THE STAFF WAS AND IS GREAT EXCEPT FOR THE HOTEL PROPERTY MANAGER I DONT KNOW HER NAME BUT SHES TALL WITH VERY SHORT HAIR AND GOSSIPS ABOUT NOT ONLY THE PEOPLE WHO STAY HERE BUT THE OTHER WORKERS ONE OF WHICH WAS EVEN SO SCARED TO CALL IN WHEN SHE WAS SICK BECAUSE SHE HAD TO WORK WITH THE PROPERTY MANAGER AND WAS SCARED SHE WOULD CURSE HER OUT. Truly sad that poor sweet girl was scared of her boss. That’s outrageous. Needless to stay i had to stand outside with our belongings while my husband brings everything to the new house. Thats how you treat a guest that gave you 8 months straight of business? And i can assure you even if we weren’t banned off the property we wouldn’t want to return to the property. It’s summer and almost 100 degrees outside and you’re making us sit outside with all our belongings. What a great way to treat customers 🫤🥺😒 on top of that be careful when booking theres a $100+ they don’t tell you about and the rates change! We were paying weekly. We went from $700+ upon moving in. Down to $596 down to $577 then all the way down to $436 then $477 then $496 back down to $455 so you never really know the set price and they said prices were increasing soon as well! I will say im praying for the property manager and that she finds peace and a better career that actually brings her joy because she just seems so unhappy their and it’s bleeding into her performance! Good luck extended stay and i hope your future is better and thank you for housing us for 8 months regardless of the outcome i am blessed we had a roof over our heads and a safe place that was pretty clean!

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“Good enough; no complaints.”

Not a luxe hotel experience, but Veterans Boulevard in Kenner isn't a tourist mecca to begin with. This place is OK: room was clean, shower worked, linens were fresh. And convenient from the airport. In the French Quarter, you want fancy; but on a commercial drag in a suburb? OK is okay.