Freepoint Hotel Cambridge, Tapestry Collection By Hilton

“Great stay!”

Had a great stay at the Freepoint Hotel in Cambridge! Easy walk to the Red Line, Starbucks attached to hotel and Dunkin across the street, plus a CVS, Trader Joe's, and Whole Foods right there. Wanted to shout out a thank you to Tim, Lea, and Kayla! I left my nice coat in the lobby after dinne… more

Had a great stay at the Freepoint Hotel in Cambridge! Easy walk to the Red Line, Starbucks attached to hotel and Dunkin across the street, plus a CVS, Trader Joe's, and Whole Foods right there. Wanted to shout out a thank you to Tim, Lea, and Kayla! I left my nice coat in the lobby after dinner and the next morning they tirelessly worked to find it for me! It was cold and I needed it! Thank you for a great stay and for all of your help!!

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“10/10”

Well mannered staff, Kyrone and Caesar were very hospitable when it came to accommodations. Definitely will be back.

“Not living up to a Hilton branded reputation”

I would rate this hotel as a two-three star hotel. It is quite old. The lobby area has been renovated somewhat, so is presentable, but unfortunately the rooms and room levels are less desirable. Old and dirty carpet throughout with a musty smell. Dead cockroaches in the stairwell. Beds were ok but … more

I would rate this hotel as a two-three star hotel. It is quite old. The lobby area has been renovated somewhat, so is presentable, but unfortunately the rooms and room levels are less desirable. Old and dirty carpet throughout with a musty smell. Dead cockroaches in the stairwell. Beds were ok but on the soft side. Our room did not even have a proper closet - it came with a makeshift clothing rack. On the plus side, the location is convenient to Cambridge, the staff were very nice, and everything in the room worked. Nice amenities in the bathroom. Nevertheless, overall less than I would have expected for a Hilton branded hotel. Should have stayed at a Marriott.

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“The man who works overnight at the front desk is rude and unhelpful, everyone else is fantastic!”

This was my first time staying at this hotel and will unfortunately be the last when I travel to the area. First of all the service was great, for the most part. The women at the front desk who worked both in the morning and evening were very nice and helpful. I had to check rooms due a cleanliness… more

This was my first time staying at this hotel and will unfortunately be the last when I travel to the area. First of all the service was great, for the most part. The women at the front desk who worked both in the morning and evening were very nice and helpful. I had to check rooms due a cleanliness issue with the sheets and couch, however after bringing it to the attention of the front desk, they handle it quickly and provided me with a nice clean room to move into. Another lady who work the breakfast one morning was also fantastic and had great service and energy. However, upon check out, the man who worked the overnight shift was quite rude and unhelpful. I came to the desk to check out and review my final bill before leaving. When asked if I could receive a printed receipt, the man refused and said my bill is not final. I told him I would be checking out today and will not charge anything else to the room. The man became snarky and said we cannot print a receipt because we don’t know what could be charged to the room after checking out. I stated that it didn’t make sense since I am checking out now, and only once I told him the front desk workers yesterday were able to email me a receipt no problem, he finally decided to print one for me. Before handing me the receipt, he wrote multiple times all over the paper “Not Final”. I did have a few questions about the bill, but because of how snarky and unhelpful the man was, I decided to leave since we had a flight to catch and didn’t have time to deal with him. Other guests came to the front desk with similar requests and I saw him treat them with the same attitude as well. Overall, the stay and service from everyone else was great, all issues were handled quickly and efficiently, it just the poor customer service from that man left a bad taste in my mouth.

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