Hilton Garden Inn Boston Canton

“Holiday Party for our company”

We had our Holiday party at the Hilton and it was amazing. Brianna was so helpful with all of the arrangements. Diane was very accommodating with all of our needs during the service as were all of the servers. The event was a great success for sure, your staff is very professional and friendly. The… more

We had our Holiday party at the Hilton and it was amazing. Brianna was so helpful with all of the arrangements. Diane was very accommodating with all of our needs during the service as were all of the servers. The event was a great success for sure, your staff is very professional and friendly. They made us feel very welcome. Room was very clean also. I do think the breakfast was a bit pricey for what we had available to us. I would give it a 10 all around.

less

“have experience in traveling and for the first time all the photos and the description of the hotel really correspond to all the”

I have experience in traveling and for the first time all the photos and the description of the hotel really correspond to all the declared parameters, there are no pitfalls, no pitfalls. A very pleasant surprise was that we ordered an extra bed and the hotel immediately provided it and this was fr… more

I have experience in traveling and for the first time all the photos and the description of the hotel really correspond to all the declared parameters, there are no pitfalls, no pitfalls. A very pleasant surprise was that we ordered an extra bed and the hotel immediately provided it and this was free of charge (although other hotels charge an additional fee). We arrived on November 28 late in the evening and an extremely pleasant European-looking girl with black hair was working. She greeted us as politely as possible, explained everything and thereby created an extremely pleasant impression of the hotel, which we really liked, because it was our first time at your place and we did not expect such service. But on November 29 in the morning during breakfast we were met at the reception by a completely different person, a dark-skinned young girl who did not have the patience to serve, listen and answered rudely, which immediately discouraged us from contacting the administration. Without answering our inquiries, we noticed that she also responded rudely to your other clients. She has no place to represent your wonderful hotel because she doesn't know how to communicate with people, she's rude, and it gives the impression that she's here temporarily...such employees are harming your business. In general, the hotel is really new, the rooms and equipment in the rooms are new, I was impressed by the cleanliness and novelty of the plumbing in the rooms, all the taps work, all the switches work, all the lamps are in place, there is a coffee machine in the room and everything you need for it, as well as an iron and ironing board. The beds are moderately soft and comfortable. In each room there is a large TV with free channels. The cleaners are polite and reliable. The breakfasts are very hearty and pleasantly surprised with the assortment, I don't understand why no one wrote about this in the reviews. Also, the woman and man who serve breakfast in the morning are real professionals. The territory is quiet and in the morning you can enjoy the silence. There are quite a few parking spaces and they are conveniently located. There are restaurants and shops 10 minutes by car, for example Stop Shop. Prices are moderate for this level, I recommend it, I recommend booking rooms with breakfast right away. For entertainment nearby, you can go to Boston. In general, I recommend an excellent choice for this money.

less

“Nice newer property, though some design flaws”

We recently spent a night at this HGI while visiting Boston. The property is about half an hour outside of the city, not factoring in traffic, and offers easy highway access. The main appeal of the property was its combination of low price and relatively young age; the modern design in the room ref… more

We recently spent a night at this HGI while visiting Boston. The property is about half an hour outside of the city, not factoring in traffic, and offers easy highway access. The main appeal of the property was its combination of low price and relatively young age; the modern design in the room reflects this is a newer HGI location. The room itself was nicely decorated and a comfortable size. The bathroom and closet areas in particular were well-designed spaces that maximized storage. The front desk staff was just okay; did their jobs, but not overly friendly or hospitable. There were two major flaws in the design of this HGI location that unfortunately impacted our stay. The first was the very thin walls on the guest room floors; I’m not typically bothered by noise from neighboring rooms, but this was one of the worst noise issues I’ve encountered in a hotel. A room across the hall from us was playing a movie pretty loudly and we could hear the full dialogue and music within our room. This went past midnight, and it took a few calls down to the front desk for the noise to finally stop; when we called, we would have to wait a few dozen rings for someone to pick up, then put on hold with no one ever returning to the call and had to try again. The second flaw is that the stairwells are not accessible from inside the hotel on the first floor and only open to the outside of the property; you have to enter the stairwell from the back of the parking lot, and the doors do not unlock from the outside (employee has to escort / unlock). When I first asked the front desk agent at check-in how to access the stairs, she told me to park around the back and enter on my own; she wasn’t even aware they were locked from the outside. I was traveling with someone who does not use elevators and we booked a property in the suburbs to avoid high-rise issues in the city, so this was frustrating for us. This seemed like a very odd design, as it forced all of the hotel’s guests to rely on the two elevators and seemingly failed to consider guest accessibility issues, power outages, etc.

less