Holiday Inn Hotel & Suites Farmington Hills - Detroit Nw By Ihg

“Exceeds expectations for the price, but some issues”

Pros: Everything was very clean and well kept. No bugs or pests, no stains on the carpet, no weird chemical smells, and the housekeeping staff frequently mopped the floor of the lobby and the elevators due to the muddy footprints from the snow. The staff was very kind and accommodating. They crea… more

Pros: Everything was very clean and well kept. No bugs or pests, no stains on the carpet, no weird chemical smells, and the housekeeping staff frequently mopped the floor of the lobby and the elevators due to the muddy footprints from the snow. The staff was very kind and accommodating. They created a relaxed atmosphere and made me feel like everything was being taken care of. The room was very spacious and had plenty of room to "stretch out" so to speak. There is a large dresser, several drawers, and the night stands have drawers too. There is a mini fridge, microwave, and coffee maker in the room (Keurig), and an ice machine in the hallway. They have a "market" in the lobby where you can purchase convenience items, mostly food, including some microwavable single portion meals. They actually respected our "do not disturb" sign and didn't try to knock for housekeeping. I really appreciated that, as having our room disrupted is a discomfort due to neurodivergence. When we requested an extra blanket, it was delivered promptly. The elevators are very polite. I know that sounds weird, but they're overall pretty quiet. They also stay open once they reach a floor and are no longer being requested. There seemed to always be one standing open and ready in the lobby whenever I needed it. Free CLOSE BY parking. I was able to park right in front of the entrance both times - when I first arrived and after we came back from shopping. Provided soap was not drying and was also not an overwhelming scent, which is very important to me. Cons: The one thing that made me take off a star was the bathroom smells that came through the wall. Every morning and every evening, I would smell someone else's dump followed by the sound of a flushing toilet. I couldn't believe it. There was no fan in the bathroom (also a problem) so it didn't seem to be a ventilation problem but a "seeping through the walls" problem. I was seriously covering my nose with my shirt every 30 minutes to an hour in the evenings. I have no idea what the issue was or if it was just my room. We stayed in 525. Breakfast was legitimately bad. I really don't mind, since it was free, but I described it to my partner as "an attempt at pastries." It was edible and they tried, but that's about all the positives there are about breakfast. Overall, for the price, it was excellent. Cleanliness is the most important thing to me and they nailed it. I just wish I didn't smell people's poop every time they used the toilet.

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“Typical Holiday Inn hotel, but breakfast buffet far below expectations/standard”

The hotel has good rooms, bath/bedroom is clean and functional. Wifi is good and a desk is available, important for a business trip. What was a kind of surprise was breakfast: this was a buffet style, and it felt as being in a Holiday Inn Express: very limited and basic, that was far below my expe… more

The hotel has good rooms, bath/bedroom is clean and functional. Wifi is good and a desk is available, important for a business trip. What was a kind of surprise was breakfast: this was a buffet style, and it felt as being in a Holiday Inn Express: very limited and basic, that was far below my expectations.

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“Could be a lot better!”

One of the most disappointing stays at an IHG group hotel for some time. I firmly believe only for the welcoming, hospitable staff this hotel would have many more average ratings. I had a four night stay booked. For the duration of my stay the bed was not made up, waste baskets not emptied or flo… more

One of the most disappointing stays at an IHG group hotel for some time. I firmly believe only for the welcoming, hospitable staff this hotel would have many more average ratings. I had a four night stay booked. For the duration of my stay the bed was not made up, waste baskets not emptied or floors cleaned. One change of towels and collection of a tip I had left on the bedside cabinet being the only visit to my room by housekeeping for the duration. When I enquired at reception to have my room serviced it was explained that it was done only on request. Previously I had requested to have a dirty room floor cleaned which never happened. I can only assume room servicing on request is corporate policy and not that of the staff. Overall cleanliness of the hotel was below typical IHG standards even down to the sticky floor in the dining room. Location is excellent and close to downtown. Sorry but I won’t be coming back anytime soon as my stay was not as comfortable as I have become accustomed to with Holiday Inn over many years.

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