Hilton Garden Inn Detroit Novi

“Great Room”

I was greeted by a very friendly front desk clerk. Parking was abundant and well lit. Our room was clean and pleasant. The window shade was one of those solar shades that consisted of all holes. Making it possible to look out clearly and doesn't allow anyone to look into the room. It was not a bi… more

I was greeted by a very friendly front desk clerk. Parking was abundant and well lit. Our room was clean and pleasant. The window shade was one of those solar shades that consisted of all holes. Making it possible to look out clearly and doesn't allow anyone to look into the room. It was not a big deal on the third floor, but it allowed for a clear view without any glare or heat from the sun.

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“Breakfast voucher”

Things at the hotel are good, I went to get a bagel , for myself, took a couple of sausages, lady asked me if I had a breakfast voucher, which I didn’t, I said I won’t take anymore, then I asked her do you want my plate back, what really happened next , I asked her if she wanted my plate of food, s… more

Things at the hotel are good, I went to get a bagel , for myself, took a couple of sausages, lady asked me if I had a breakfast voucher, which I didn’t, I said I won’t take anymore, then I asked her do you want my plate back, what really happened next , I asked her if she wanted my plate of food, she said yes and took it. Was never so embarrassed, Thank you

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“Location is everything!”

We stayed here while attending a Michigan game. The location is great. About 30 minutes to the airport and about 30 minutes to The Big House, if you give yourself enough time. Food options, shopping, and entertainment all within a reasonable walk or drive. We were able to walk across the street to … more

We stayed here while attending a Michigan game. The location is great. About 30 minutes to the airport and about 30 minutes to The Big House, if you give yourself enough time. Food options, shopping, and entertainment all within a reasonable walk or drive. We were able to walk across the street to shop and eat. Parking is great with lots of spaces. We felt safe and comfortable. The staff is nice enough. They pretty much leave you alone unless you ask for something. No artificial greetings or fake smiles. But the Hilton Garden Inn Novi needs a thorough cleaning, paint, grout removal and replacement in the bathrooms and all new flooring. The carpets are badly stained both in the room we had and in the hallways. The elevators are dingy and could use a good polishing. There were always pieces of paper and wrappers and such on the floor in the common areas. At 2:00 in the morning someone’s unruly children were running up and down the hallways yelling. On one occasion I went to the lobby and this time unsupervised teenagers were in the dining area with their feet/shoes on top of the table where folks have to eat. This was easily correctable by the front desk. There were plenty of couches with ottomans for this purpose. I do not understand other reviews that mention how clean this place is as that was not my experience. While not filthy, it definitely needs an overhaul and refreshing. Would I stay here again in the near future? It is likely. Would I stay here again within a year or two? Most likely not as I can see the hotels problems with cleanliness going downhill unless they make some tweaks.

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