Ac Hotel By Marriott Minneapolis West End

“Comfortable Hotel Missing Details, Warmth”

We tried the AC Mpls West End visiting family in the area. We really appreciated the convenient location, clean and minimal room, and a place to charge our electric car. Things underwhelmed or disappointed included: no housekeeping for three nights. We were not told this, and when i checked in onli… more

We tried the AC Mpls West End visiting family in the area. We really appreciated the convenient location, clean and minimal room, and a place to charge our electric car. Things underwhelmed or disappointed included: no housekeeping for three nights. We were not told this, and when i checked in online i asked for it. And then we found they only do it every other day, but only if you spend four nights. Aggravating. Front desk isn’t mentioning it. These hidden fees and cost increases irritate me.Second, there was never anyone standing at the front desk whenever i came by for help. Once i stood there for about a minute someone came out from the back office. Third, the premium wifi didn’t work our entire stay. i was told it was being fixed. Fourth, their rooftop bar was great, I think. Every time we went up there it was packed with locals. And they didn’t actually have a bar in the main lobby as advertised. They said it would be “opening soon” in the future. Do I believe them? Finally, at around 9PM there was a hotel employee standing in the lobby speaking very angrily into his mobile phone on what appeared to be a personal call. He used extremely foul and offensive language. Since there was no one working the front desk there was no one to stop him. People in the lobby were visibly uncomfortable with his behavior. He eventually left. all in all a solid stay that met the need. But we didn’t leave fans. We’ll keep looking the next time we’re in town visiting family.

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“Still good, but service and food offer has gone downhill”

Back at the ACM for a work trip, after being away for 2 years due to the pandemic. It used to be excellent, but I was sad to see it's slipped. On a positive, the rooms and facility were clean and beds are very comfortable, and room was quiet. However, management has clearly tried to cut costs s… more

Back at the ACM for a work trip, after being away for 2 years due to the pandemic. It used to be excellent, but I was sad to see it's slipped. On a positive, the rooms and facility were clean and beds are very comfortable, and room was quiet. However, management has clearly tried to cut costs since the last time I was there by cutting service and quality in areas that made them standout vs other chains and options in the area. 1) The breakfast used to be great - served from a menu by friendly servers, and great quality (avocado toast, a nice latté etc) . Now, it's still $15 but downgraded to motel-like self-serve buffet - cereal in plastic cups, packaged cereal bars etc and the espresso machine is gone !!! 2) I found after day 3 that there is no servicing of the rooms unless you ask for it - and even then, one day it didn't happen after I had requested it. 3) Front desk service unsmiling/indifferent. I hope that management will be able to re-consider these elements and again spend on quality, because it's what makes the AC brand different from other hotels.

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