Spark By Hilton Mystic Groton

“Decent economy hotel”

I was told that this is Hilton’s entry into economy hotels. It had a good price – especially in an area in which there aren’t a lot of good reasonably priced alternatives. We would stay here again. Room in this hotel was tight. The front lobby is really small. The elevator is right next to the… more

I was told that this is Hilton’s entry into economy hotels. It had a good price – especially in an area in which there aren’t a lot of good reasonably priced alternatives. We would stay here again. Room in this hotel was tight. The front lobby is really small. The elevator is right next to the front desk, which makes it a tight fit to get in and out of. The room isn’t bad. The sink was outside of the bathroom. The tub and toilet were tight. The refrigerator was smaller than average. Breakfast was very basic – bagels/toast and cereal. There was also yogurt and fruit. The hotel also had a menu to order off for extra. The desk clerk was really nice. In addition, we had an issue with the toilet and maintenance came right up and fixed it.

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“Suitable for families, not older couples”

We were looking for a one-night stay in Mystic and didn't need anything too fancy because we were going to be out touring most of the time. We chose Spark based on the Hilton brand, and as a bonus it wasn't as expensive as other area hotels. Our reservation was for a king room with a sofa bed, bu… more

We were looking for a one-night stay in Mystic and didn't need anything too fancy because we were going to be out touring most of the time. We chose Spark based on the Hilton brand, and as a bonus it wasn't as expensive as other area hotels. Our reservation was for a king room with a sofa bed, but when we got to the room it was a two queen room instead. Since we had already hauled our luggage up the stairs, we decided not to go back down to the busy reception area to request another room. The room was clean and the bedroom area was your typical size and quality, but the bathroom was so tiny. So small in fact that the sink was outside of the bathroom. The hotel was also quite noisy with a lot of door banging during the night hours. On the upside, we were expecting only bagels and coffee for breakfast, but there were also muffins, cereal, yogurt, hard boiled eggs, juice and some fruit. The hotel is suitable for families, but we realize we've become spoiled and will spend the extra money for a more upscale hotel the next time we're in Mystic.

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“Not up to Hilton standards or expectations”

Checked in late in the evening (9:00 pm) because we needed some sleep. Hilton is a name that we trust for consistency across the brand. As a Hilton Honors member, I requested a discount on the nightly pet fee ($75) since we checked in so late. I was told that they could not, because it covered the… more

Checked in late in the evening (9:00 pm) because we needed some sleep. Hilton is a name that we trust for consistency across the brand. As a Hilton Honors member, I requested a discount on the nightly pet fee ($75) since we checked in so late. I was told that they could not, because it covered the cost for a "deep clean" of pet friendly rooms. Well, the room we were given had not been deep cleaned, because the carpet felt sticky and the room had an odor. The room was so small, my husband and I had to step to the side for each other to move about. There was a continental breakfast in the morning for guests that was typical for a budget hotel. The price we paid for 10 hours of sleep was not a budget hotel price, and don't even bother asking for a veterans discount. Really disappointed in Spark. Hilton needs to rethink this one.

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