Hyatt House Naples 5Th Avenue

“Great location”

Hotel is located right on the bay,beautiful views. Tin City with shopping and restaurants are walking distance. 5th Ave is also walking distance and beach is very close.Pool/bar area is very nice. Hotel staff is very friendly and helpful. Very clean hotel.

“Hyatt House Naples”

Amazing Stay obviously a little pricey because it's Naples but well worth it!!! Location is perfect several really good restaurants with in walking distance, including the one in the hotel. Rooms are 1st Rate clean and come with extra room and kitchen area. Clean Clean Clean housekeeping was on po… more

Amazing Stay obviously a little pricey because it's Naples but well worth it!!! Location is perfect several really good restaurants with in walking distance, including the one in the hotel. Rooms are 1st Rate clean and come with extra room and kitchen area. Clean Clean Clean housekeeping was on point. The breakfast which is included is very good. The main Bar just find Miguel the best bartender in Florida hopefully he'll be getting a raise soon!!!!! We will be back 100% THANKS

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“Costumer service worse than expected”

The hotel has an excellent location, just a short walk from Fifth Avenue, making it very convenient for restaurants and shopping. The property is nice overall, and the rooms have a spacious kitchen, although the refrigerator is surprisingly small for the size of the kitchen. Unfortunately, the cust… more

The hotel has an excellent location, just a short walk from Fifth Avenue, making it very convenient for restaurants and shopping. The property is nice overall, and the rooms have a spacious kitchen, although the refrigerator is surprisingly small for the size of the kitchen. Unfortunately, the customer service was very disappointing. We spent quite a while at the pool and never received any service, so we had to walk into the bar to place our order and waited about 15 minutes before anyone came to help us. When I finally ordered, the employee asked how many people were in our group and then told me I was ordering too much food, which made me change my mind and not order a salad that I actually wanted. Ironically, when the food arrived, the portions were small. To make matters worse, no one told us our food was ready; they simply left it on a table outside on the terrace, where many other guests were sitting, and never notified us. We only realized it was our order because I recognized the plates as they were being brought out. Breakfast also needs improvement. If you want warm milk, it’s difficult because only cold milk is available and heating it is inconvenient. There are also long lines to find a table, and when we asked the staff for help, they simply told us to look outside to see if we could find one, without any courtesy or willingness to assist. I do want to recognize the housekeeping staff, who were consistently kind, friendly, and professional throughout our stay. Overall, the hotel has an excellent location and nice facilities, but the customer service—especially at the pool, bar, and breakfast area—needs significant improvement.

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