Rodeway Inn

“2night stay, friendly staff.”

Friendly and helpful staff. We had trouble with our key card and the handy man came right over and fixed it in 5 minutes! Dog friendly and quiet rooms. Mini fridge in the room. Lobby even decorated for Halloween, my favorite holiday!

“Like an ol' bangin' Route 66 establishment that lost its luster. ”

We visit Roswell often. We choose Roadside as we have not been before and enjoy trying new places. This hotel has A LOT of potential, but sadly it's not a hotel we would return to unless they advertise new management or a full remodel. The hotel lobby is more impressive than I thought. Back in the… more

We visit Roswell often. We choose Roadside as we have not been before and enjoy trying new places. This hotel has A LOT of potential, but sadly it's not a hotel we would return to unless they advertise new management or a full remodel. The hotel lobby is more impressive than I thought. Back in the hotels early days I can see this place being fancy and a popular place to stay and entertain. The dual staircases would be great for weddings and parties. But looks like those days are behind it as the hotels management has not kept up with updates/upgrades or swap to modern decor. Even so the hotel was clean enough. The night attendant on 03 March was so sweet and polite. We stayed in room 110. I liked the charming aspect of a vintage antique side board in the room. We had a working mini fridge and a banging working heater that ran too hot most the night. The bed was soft and comfortable, and came with a coveted 4 pillows each! The TV was a smart TV and we watched our own Netflix account on it. Our bathroom was clean with working hot water. The bathroom also provided soap, shampoo and conditioner, an extra toilet paper and Kleenex. -which are all great amenities for hotels to provide. But there were several downsides. First off we booked through a third provider. The provider showed a price breakdown, with disclaimer the hotel might have other fees. ----- -Arriving at the hotel the cost was more than our booking. Our itinerary showed the 3rd providers cost, fees, and taxes. The hotel said the extra cost was from the third party provider, but there fees were already accounted for. The extra cost was only an $11 difference, the manager said there was nothing they could do -claiming the extra cost was from the other company. And I'm not going to be room-less or have them refuse a refund over $11. ( I also think the manager knows this and won't budge with good customer support). -Going to the room our card Key would not work. The attendant got it opened but realized its a problem with the door lock, and the dead bolt also does not engage correctly. -The hotel room has two entry doors one court side and one on the outside. The out facing door you would normally enter through from the parking lot is left with the security latch, so you must walk all the way around into the court yard to access it. If the room is empty of a guest it seems like the hotel should live the latch disengaged to allow guest better access to the room from the parking lot with our luggage. -The hotel lacks any for of window looking into the parking lot. It might help with road noise, but we did not like not being able to see our vehicle. -We were put in an adjoining room without notice. -The hotel is literally empty of guests. But the few people who book are all cluttered together in adjacent rooms. This made for a lot of noise in an otherwise empty hotel. The adjoining room we were in added to the noise. The guest next to us is a long term guest and he had a horrible congestive cough --- like deathbed hospice type coughing. Like wicked witch of the west cackling laugh coughing! We were fearful we were hearing this poor soul dieing in the room next to us. And in our multiple night stay he kept us awake as his coughing spasms would happen around 9pm, midnight, and 0400. This was scary and just left an awkward scene to us and made for a restless nervous night. Why the hotel does not purposely book guests in rooms away from each other is odd to me. -Unless they've only update these few rooms cluttered together and now only use them to book people in? -One of our walls was dirty with what looked like soda had once sprayed on it, but everything else was clean. -The hotel is off of the main city, but for the lower cost I did not mind -but beware that cost savings for staying off the path shrank with the hotel adding some extra $11.00. It looked like at one time there was a restaurant or venue inside, but was not informed about it, or told of any breakfast. This hotel is close to being something neat.. But some TLC, updating, and better advertising is need.

less