Homewood Suites By Hilton Syracuse - Carrier Circle

“Kind staff, but pool closures and broken ice machines hurt long-term family stay. Not ideal for families.”

To start, my family and I have been staying at this hotel for nearly two months due to a house fire. We’ve been doing our best to navigate an already difficult situation, and while we’re grateful to have a place to stay, our experience has left us with mixed feelings. First, I truly want to recogn… more

To start, my family and I have been staying at this hotel for nearly two months due to a house fire. We’ve been doing our best to navigate an already difficult situation, and while we’re grateful to have a place to stay, our experience has left us with mixed feelings. First, I truly want to recognize three front desk staff members who have been absolutely amazing. They have gone above and beyond to be kind, generous, and helpful during our stay. Their positivity and compassion have genuinely made a difference for us during a very stressful time, and they are the reason many days here have felt manageable. That said, there have been ongoing issues that have been extremely disappointing. Since the first week of January 2026, we’ve repeatedly been told by the general manager that the pool would be ready “tomorrow,” “next week,” or that it was just waiting on health department or corporate approval. Unfortunately, weeks have continued to pass with the pool still unavailable. Staying here long-term with two children under 10, this has been especially frustrating. They’ve been so disappointed not being able to swim at the hotel where we are living temporarily. Instead, we’ve had to pack up and walk to a neighboring hotel to use their pool, which is inconvenient and uncomfortable, especially in the winter. I have interacted with the current GM several times, and he has always been kind and transparent about the situation. I do appreciate that. However, the repeated timeline changes and lack of resolution have been frustrating, and it seems like this situation stems from issues prior to his time. Another ongoing issue has been the ice machines. Nearly every machine on multiple floors has been out of order at different times, requiring resets or maintenance. As a guest, it’s frustrating to search floor after floor just to find ice, often without success. The only consistently working machine appears to be in a staff-only area, which obviously isn’t accessible to guests. Given our experience, I would not recommend this hotel for long-term stays, especially for families with young children. While some staff members have been exceptional, the ongoing maintenance and amenity issues have made an already challenging season of life even more difficult.

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“Adequate”

Stayed at this location for 2 nights to visit friends nearby. It’s in an industrial area. We got the sense that this Homewood Suites catered to long term renters utilizing the I businesses in the area. The accommodation was fine, we’ve stayed at cleaner places in the Hilton family but it was sati… more

Stayed at this location for 2 nights to visit friends nearby. It’s in an industrial area. We got the sense that this Homewood Suites catered to long term renters utilizing the I businesses in the area. The accommodation was fine, we’ve stayed at cleaner places in the Hilton family but it was satisfactory, most of the staff we encountered were indifferent. They got their job done but weren’t eager to engage. The breakfast had the same offerings both weekend days of our stay: scrambled eggs, breakfast potatoes, flour tortillas, sausage (links Saturday, patties Sunday) and pork for breakfast burritos accompanied by all the fixings. There was also chia seed pudding, overnight oats, waffles, fruit and nice selection of milk substitutes. I was a bit put off that they don’t offer 24/7 hot beverages. I was glad that they used substantial Chinet plates but not pleased with the single use plastic utensils that are in a plastic bag with a napkin and salt/pepper products. I only needed a fork! There is china and glassware in the cabinets. I was tempted to help myself but they were not offered as an option for eating breakfast. I also noted that there were zero waste dispensers in the shower with shampoo/conditioner but the shower gel was missing. Our shower lagged in draining but we managed for 2 mornings. Keeping in mind that the typical travelers using this hotel are long term business travelers, I feel that my review would meet their needs. I would stay here again with the understanding of what to expect.

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