Park Hyatt New York

“Excellent stay and will return”

Excellent visit to the Park Hyatt. This was a new hotel for and we will be returning. The hotel was clean and had a newer feeling. Hallways and doorways were clean and inviting.

“A true example of excellent service recovery!”

As a loyal World of Hyatt Globalist member, I have always regarded Park Hyatt as one of my favorite luxury hotel brands, which is why I had very high expectations for my stay at Park Hyatt New York. Unfortunately, my stay did not begin as expected. After returning to the hotel in the afternoon, I … more

As a loyal World of Hyatt Globalist member, I have always regarded Park Hyatt as one of my favorite luxury hotel brands, which is why I had very high expectations for my stay at Park Hyatt New York. Unfortunately, my stay did not begin as expected. After returning to the hotel in the afternoon, I discovered that my original room had an extremely strong chemical odor, making it uncomfortable to stay inside. After spending nearly an hour hoping the smell would improve, I eventually requested a room change. The hotel promptly upgraded me to a beautiful Deluxe Suite, which I sincerely appreciated. However, the inconvenience of unpacking, moving rooms, and the disappointing first impression could not be completely undone. There were also a few service issues during my stay, including a promised follow-up that never arrived and another situation that fell below the standards I have come to expect from the Park Hyatt brand. What truly impressed me, however, was not the problem itself, but the way the management team handled it afterwards. After I shared my experience through Hyatt's guest survey, the hotel carefully reviewed every concern, acknowledged each issue without making excuses, communicated with professionalism and sincerity, and provided a meaningful service recovery that demonstrated genuine care for their guests. Every hotel can experience unexpected problems. What distinguishes a truly great luxury hotel is how it responds when things do not go as planned. In my opinion, Park Hyatt New York ultimately demonstrated that commitment by taking responsibility, listening carefully, and restoring my confidence in the brand. I would especially like to thank Suzanne and the management team for their professionalism, kindness, and dedication to guest satisfaction. Despite the disappointing beginning, I would gladly return to Park Hyatt New York in the future, and I continue to consider Park Hyatt one of the finest luxury hotel brands in the world.

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“Great stay for a family in NYC”

Overall, an amazing experience. I did, however, think that if I would have booked with Chase points and not move the points from Chase to the Hayat member, I would have got better value, but that is just an individual thing. The location is amazing. The rooms are a large for New York and very comfo… more

Overall, an amazing experience. I did, however, think that if I would have booked with Chase points and not move the points from Chase to the Hayat member, I would have got better value, but that is just an individual thing. The location is amazing. The rooms are a large for New York and very comfortable. The only annoying thing that I can mention is that there are two elevators to get to your room. You need to go up from the entrance to the lobby then another elevator to the rooms

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“Great service & rooms, but Delayed Check-In and Rushed, Incomplete Cleaning”

Pros: Outstanding Lobby Staff:5 stars for the exceptionally kind tan gentleman working on the lowest lobby floor! He was so friendly and provided truly great service. Excellent Room Service: 5 stars for the room service team. The attendant taking orders was extremely professional, and delivery ti… more

Pros: Outstanding Lobby Staff:5 stars for the exceptionally kind tan gentleman working on the lowest lobby floor! He was so friendly and provided truly great service. Excellent Room Service: 5 stars for the room service team. The attendant taking orders was extremely professional, and delivery timing and service were consistently flawless. Great Layout:The rooms are spacious and well-appointed. Cons: For a 5-star property, both cleanliness and check-in efficiency fell far short of expectations. Check-in was delayed until 5:00 PM, something I’ve never experienced at a hotel before, let alone one rated 5 stars. Worse, the room’s cleanliness was unacceptable: there was a lip stain on the mirror, peeling bathroom counters, and a concerning, unidentified residue on the bathroom wall that looked like blood or bodily fluid. Since we were leaving early the next morning, we opted to avoid that area rather than go through the hassle of moving rooms, but it was revolting and a serious hygiene concern. The housekeepers themselves were so friendly and kind, but perhaps the hotel needs to hire more housekeepers to allow them more time to deep clean and not have to rush cleaning each room.

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