The Time New York

“5 stars”

One of the best hotels I bin to recommend it for others

“Convenient Times Square Stay”

This hotel was fine for a short stay in Times Square, primarily because of its convenient location. We booked a suite, but it felt smaller than expected, and the bathroom was especially tiny. The room was clean, which is always important, but the furnishings have definitely seen better days and cou… more

This hotel was fine for a short stay in Times Square, primarily because of its convenient location. We booked a suite, but it felt smaller than expected, and the bathroom was especially tiny. The room was clean, which is always important, but the furnishings have definitely seen better days and could use a refresh. One particularly odd feature was the TV/mirror combination, which felt more gimmicky than functional. Resturant was delicious, and the doormen were super helpful.

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“Mixed experience—Excellent room service from bell staff, but check-in issues”

I recently stayed at this hotel in Times Square, and my experience was truly a tale of two extremes. On the positive side, I was very impressed with the room itself once I finally settled in. It was in excellent condition, and the bed was incredibly comfortable. While potential guests should be awa… more

I recently stayed at this hotel in Times Square, and my experience was truly a tale of two extremes. On the positive side, I was very impressed with the room itself once I finally settled in. It was in excellent condition, and the bed was incredibly comfortable. While potential guests should be aware that the rooms do not have TVs, this was not an issue for me as I was only in town for a quick trip to see some Broadway shows [walking distance]. I also thoroughly enjoyed the complimentary wine and cheese happy hour at the hotel bar—a lovely touch. Additionally, I want to specifically commend the bellhop, Josh, who was exceptional. He was kind, proactive, and clearly anticipated the needs of every guest who walked through the door; it was refreshing to see such high-quality, equitable service. However, the rest of my check-in experience was deeply concerning. Upon receiving my key card and heading to my room, I opened the door to find it already occupied by another guest’s personal belongings. Thankfully, the room was empty at the time, but the potential for a safety and privacy violation is massive. Had another guest been changing, sleeping, or startled by my entry, this could have resulted in a dangerous or highly distressing confrontation. When I returned to the lobby to address this, the agent who checked me in offered a brief apology but immediately attempted to move on. His response felt dismissive and failed to acknowledge the severity of the security breach or the violation of the other guest's privacy. It wasn't until my checkout that a different staff member.Chris was helpful in connecting me with the manager,Anthony. Thank you Chris! Furthermore, there was no offer of accommodation or compensation for the significant inconvenience of having to wait for the crowded elevators twice more after an already exhausting arrival. Finally, I would strongly suggest that management look into the condition of the ground-floor restroom. It is dark, smelly, and consistently unkempt, with cleaning supplies left out in the open—a stark, disappointing contrast to the standards of the rest of the property. While the bell staff and room quality were top-tier, the failures in security and the dismissive attitude of the front desk staff left me feeling very uneasy. I hope leadership takes these concerns seriously, as this level of oversight is unacceptable for a hotel of this caliber.

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