Seneca Niagara Resort & Casino

“Relaxing spa time”

Seneca Niagara Spa - My husband and I went for a couple massage. The facility is very quiet and peace and overall the experience was great. The only minor thing...when we went into the room, when I laid on the table, there was this faint smell of BO. Maybe from the previous person but then that mad… more

Seneca Niagara Spa - My husband and I went for a couple massage. The facility is very quiet and peace and overall the experience was great. The only minor thing...when we went into the room, when I laid on the table, there was this faint smell of BO. Maybe from the previous person but then that made me think - I know the sheets that touch your body were clean but the blankets over it are probably used all day. Our massage was at 2pm - probably the last appointment of that day. The massage therapists were very nice and very thorough- right enough of pressure and ensured it was by asking if it was ok. In the change room has snacks (pretzels etc...) and water...but when I cam back into the change room, someone has taken all the snacks - shame on people. But maybe the staff can just check it more often to ensure snacks are still there for people. Overall, I'd recommend this to anyone looking for a nice relaxing massage.

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“Niagara Falls Vacation”

This was the second leg of our New York trip. Check-in took about 30 minutes due to a line. I was expecting the same level of attentiveness we received at the W in Times Square, but that wasn’t the case here. The desk clerk seemed focused solely on getting us checked in and didn’t engage in any fri… more

This was the second leg of our New York trip. Check-in took about 30 minutes due to a line. I was expecting the same level of attentiveness we received at the W in Times Square, but that wasn’t the case here. The desk clerk seemed focused solely on getting us checked in and didn’t engage in any friendly conversation. We always travel during my birthday and wedding anniversary, which was noted when booking, but it wasn’t acknowledged by the resort staff—something I found a bit disappointing. On day two, we visited the falls and learned some fascinating facts about Canada and its connection to the Underground Railroad. Niagara Falls, New York, was the last stop before crossing into freedom on the Canadian side. There’s often debate about which side offers the better view, so we experienced both. From the American side, we had great views of the Horseshoe Falls, felt the power of the American Falls, and saw side views of Bridal Veil Falls. We also walked about 30 minutes to Canada and were rewarded with breathtaking panoramic views of all three falls. If we visit again, I would likely stay on the Canadian side. The room itself did not disappoint. We had a corner unit with a huge hot tub and a partial view of the falls—we could even see the fireworks from our room. The bed was comfortable, and the room was very spacious with views from multiple angles. There was also a nice makeup table that made getting ready in the evenings convenient. While the space was impressive, the furniture felt a bit dated and could benefit from an update. There were four restaurants on-site. One night, we tried the buffet, which offered a wide variety of options, and we were able to find something to suit our tastes. Another evening, we ordered room service from the burger restaurant and enjoyed dinner while watching the fireworks. For our anniversary, we chose the Italian restaurant, where I ordered my go-to dish, chicken parmigiana. It was delicious, and the portions were very generous—definitely a highlight of this part of our trip.

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“Not really a 5-star hotel”

In any competitive city, it'd be 3-stars. Here are the positives: convenience and location, friendly staff and pretty aesthetics/ambiance. Came here during the off-seasons of service in this entire area was limited and most shops/restaurants weren't even open. It was very helpful to have a 24/7 co… more

In any competitive city, it'd be 3-stars. Here are the positives: convenience and location, friendly staff and pretty aesthetics/ambiance. Came here during the off-seasons of service in this entire area was limited and most shops/restaurants weren't even open. It was very helpful to have a 24/7 convenience store esp. when your tour bus/flight arrives late. Plenty of restaurants, coffee shops and bars here but the food is pretty mediocre. This is true for this entire region. Hotel buffet was nothing to brag about. In the off-season, certain restaurants have limited hours. Staff are locals who know the area well. It's an easy walk to Niagara/Rainbow Bridge...etc. Hotel/Casino is HUGE and there are smoking sections too. There's also an arcade. What's irritating is that they still use Covid as an excuse for NOT cleaning your room daily unless it's 3+ nights. Note that my reservation was but they still refused. You have to call Housekeeping EVERY AM before leaving the room to request a cleaning same day. You cannot book in advance. If it was missed, you'd have to request it later that day and hope there are still enough staff around. I like the room aesthetics and the overall decor of the hotel but the cleanliness and amenities were definitely not even 4 stars (no robe, free bottles of water, hairbrush, cotton swabs...etc.). Room itself can get very hot b/c of the humidity - may need the AC on all night but that's kinda noisy. Spa/exercise/pool areas were nice and best when there are fewer folks around. They have smaller bottles of water you may take back to your room. Checkout was fine. You can check your bags w/o an extra charge while you wait for your ride to the airport. They can hail a cab for you but no free airport shuttles. In the off seasons, none to the tourists areas either.

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