The Mayo Hotel

“Late arrival and so relaxing.”

Superb customer service and downtown vibe.

“Spacious Suites”

I enjoyed my stay overall. If you like historic hotels with a lot of character, this is a great option. The building has a classic feel, and the rooftop Penthouse Bar has nice views of Tulsa. We stayed in a one bedroom suite, and it was much larger than I expected. It’s like a one bedroom condo. … more

I enjoyed my stay overall. If you like historic hotels with a lot of character, this is a great option. The building has a classic feel, and the rooftop Penthouse Bar has nice views of Tulsa. We stayed in a one bedroom suite, and it was much larger than I expected. It’s like a one bedroom condo. The bedroom has a door that closes and no window, which made it really easy to sleep in without any morning sunlight. The bathroom also has a door, so one person can get ready without waking the other. The living room is spacious with a large couch, coffee table, credenza, desk, and plenty of extra space. There is also a full kitchen with a full size refrigerator, range, microwave, and four barstools. The living room curtains let in a bit of light though. The gym has treadmills, ellipticals, bikes, a rowing machine, some dumbbells and two benches , stability balls, and there is no pool. The cafe carries Zero Sugar Red Bull, which I appreciated, but I wish they also offered Celsius or another energy drink option. You cannot sign into your own Netflix or other streaming services on the hotel TVs. I could hear people singing outside my room, so if you’re a light sleeper you may want to bring a sound machine. One thing that disappointed me was the 1925 restaurant in the hotel. I ordered still water and was not offered tap water as an option. They brought bottled water, and one large bottle ended up costing $11. That felt excessive and should have been mentioned before serving it. Hotel parking is $30 a night. Street parking is free on weekends, and downtown was so quiet that finding a spot was easy. I was surprised how quiet downtown Tulsa was on a Saturday. There was not much open within walking distance, so if you are looking for nightlife or a lot of restaurants nearby, keep that in mind. Bed was very comfortable and room space is a plus so it was a good stay.

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“Historical downtown charm but bad food”

Accommodations: Room # 912, floor 9, non-ADA large corner, 1 California elevated King bed, low-low toilet, 3 windows. Bathroom lacks accessibility to the average size person. Walk-in shower is quiet small. Amenities: Coffee maker, microwave, mini-fridge. Accessibility & Logistics: For travelers … more

Accommodations: Room # 912, floor 9, non-ADA large corner, 1 California elevated King bed, low-low toilet, 3 windows. Bathroom lacks accessibility to the average size person. Walk-in shower is quiet small. Amenities: Coffee maker, microwave, mini-fridge. Accessibility & Logistics: For travelers navigating with mobility aids (manual or motorized wheelchairs), this property offers accessible elevator access. Parking: The property offers a small, first-come-first-served on-site lot. Dining & Service: No complimentary hot breakfast. On site bar and grill, 1925. The food was horrible taste, quantity for the expensive price. Salad and chicken tenders were pathetic. Final Thoughts: Charming historical downtown property has retro decorum. However, boring color scheme. Waiting for fresh historical interior designer to liven this place up.

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“Good Facilities, Bad Customer Service”

We stayed at the Mayo 2 years ago and it seems to have gone downhill since then. We were here this time for a wedding, and while that was beautiful and our room was great, the staff was just okay and even disappointing. After staying we were charged an additional $30 without explanation or anythin… more

We stayed at the Mayo 2 years ago and it seems to have gone downhill since then. We were here this time for a wedding, and while that was beautiful and our room was great, the staff was just okay and even disappointing. After staying we were charged an additional $30 without explanation or anything shown on our receipt for this charge. I gave it a week to see if it was a mistake and would be reversed, but after it was not, I gave them a call. They told me the charge was for overnight valet. When we arrived at the hotel that evening, I had walked right up to the valet desk and SPECIFICALLY ASKED, hey we're here for a wedding but will be staying overnight, can we use valet? They said yes and took our keys with absolutely NO mention of a $30 charge. The woman on the phone was very little help, offered nothing but saying over and over again that they "have to uphold their policy". I asked to speak to someone else and when she put a manager on the phone he had the same answer with very little apology. He even tried to blame it on the folks planning the wedding, saying that THEY were supposed to tell us about the charge for overnight valet! Come on! When I asked if they were going to do anything for their customer service failure, he offered a free upgrade for our next stay. Yeah, no thanks, I don't think there will be a next stay. Their management needs to get it together ASAP. Not informing guests of a charge, trying to blame it on the guests/event planners, and then offering NOTHING to make the situation better until I asked is absolutely unacceptable, especially for what is supposed to be such a nice hotel.

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