Hampton Inn Philadelphia Great Valley Malvern

“Got no sleep.... Musty smell and thin pillows”

As a Hilton Honors Diamond member, I enjoy staying at different properties throughout the Hilton portfolio. Being in this part of Pennsylvania I decided to try this Hampton Inn. Check-in and room selection went well, done the day before arrival on the app. I had splurged a little and treated m… more

As a Hilton Honors Diamond member, I enjoy staying at different properties throughout the Hilton portfolio. Being in this part of Pennsylvania I decided to try this Hampton Inn. Check-in and room selection went well, done the day before arrival on the app. I had splurged a little and treated myself to a suite. Little did I know what was waiting for me. Upon arrival while I had the option of bypassing the desk with my Digital Key, I decided to stop there first to obtain the spring water and snacks I was entitled to. The man at the desk appeared to have a chip on his shoulder after he asked me if I wanted a plastic key. I asked him if he trusted that the Digital key would work, and he couldn't answer but repeated that he was asking me if I wanted one. I said never mind, and my Digital Key worked fine so his diatribe was a moot point. The suite was certainly amply sized for me with plenty of space for room for my belongings. Bathroom had good counter space. WiFi and TV worked well. Climate control was a problem. The room was way too cold when I walked in, as if the A/C had been running for days. I turned the temperate way up, but the cold air continued to flow. In fact the system would not turn off at all. When I got into bed, I noticed that the pillows were very thin...... amazingly too thin like cardboard. And there was a musty smell somewhere around the bed, although I am not sure if it was coming from the pillows, the bed, or furniture nearby. The smell combined with the constantly blowing air caused me to not fall asleep, not at all. I later did figure out how to put the thermostats on "auto" so that the units would stop blowing air for a while. I ended up getting out of bed long before the time I intended to get up (and it took me days to make up for the sleep deficit). No excuses for anyone, much less a Diamond member and one who paid more for a suite, to have inferior sleeping conditions and have to put up with whatever was causing that horrible smell. I have to wonder now if housekeeping intentionally made the room stay cold to mask the smell, which it did until I was ready to go to sleep. Breakfast the next morning was OK. Checked out by the app since I had no plastic key to return. Unless this hotel decides to make their rooms hospitable, I would not recommend staying here.

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