Wyndham Lancaster Resort And Convention Center

“hotel and conference area was great, hidden food cost was unacceptable”

While the guest rooms were more than adequate and the conference space was appropriately sized, I was extremely disappointed with how the breakfast pricing was handled. Throughout the property, signage clearly stated: “With reservation $15 / Walk-in $21.” The plain reading of this language suggest… more

While the guest rooms were more than adequate and the conference space was appropriately sized, I was extremely disappointed with how the breakfast pricing was handled. Throughout the property, signage clearly stated: “With reservation $15 / Walk-in $21.” The plain reading of this language suggests that guests with a hotel reservation would pay $15, while individuals walking in without a reservation would pay $21. Based on that signage, I expected to pay $15 as a registered hotel guest attending a conference. However, on the first morning I was charged $21. When I questioned the discrepancy, I was told that I would have needed to make a separate reservation specifically for breakfast in order to receive the $15 rate. I immediately went to the front desk to correct the issue, but was informed that this arrangement would have needed to be made at check-in. This requirement was never explained to me during check-in, nor was it posted clearly anywhere in the breakfast area. What was most frustrating was the complete lack of flexibility or willingness to resolve the issue. I was told that I would need to continue paying $21 for the remainder of my stay. Rather than addressing the misleading signage or offering any form of accommodation, the staff simply removed the signage. The issue was not the $6 difference itself, but the principle. Charging conference guests a higher rate due to unclear or inadequately communicated policies reflects poorly on the hotel’s professionalism and customer service standards.

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