Omni William Penn Hotel

“My favorite hotel in the Burgh”

Literally the best shower I have ever taken. Clean facility throughout, very friendly staff, lovely atmosphere. Very close to PPG and in the middle of everything.

“Wonderful experience!”

We stayed here for 2 nights in March 2026 with our teenage son. We had a wonderful stay and were very impressed by the historical aspects of the hotel. The lobby was gorgeous and something rarely seen in hotels now- there were numerous photos and artifacts from the history of the hotel on display… more

We stayed here for 2 nights in March 2026 with our teenage son. We had a wonderful stay and were very impressed by the historical aspects of the hotel. The lobby was gorgeous and something rarely seen in hotels now- there were numerous photos and artifacts from the history of the hotel on display and it was very interesting to see that they have kept the lobby and other areas decorated true to its past. Public areas were clean and well maintained. We also appreciated the doormen. All staff we interacted with were friendly and competent. Our room was clean and on the larger side. The only downside for us of the hotel was that all rooms with 2 beds had double beds. We much prefer a queen bed for this configuration. We will definitely stay here again.

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“Disappointing”

My recent stay at the Omni William Penn Hotel was a mix of positives and frustrating service issues. The property itself has a classic, historic feel, and there are definitely some bright spots—but several operational breakdowns impacted the overall experience. Starting with the positives: the val… more

My recent stay at the Omni William Penn Hotel was a mix of positives and frustrating service issues. The property itself has a classic, historic feel, and there are definitely some bright spots—but several operational breakdowns impacted the overall experience. Starting with the positives: the valet service was efficient and professional, and the Tap Room pub was a highlight with a great atmosphere. The coffee shop also opened promptly each morning and provided consistently good service, which was appreciated. Unfortunately, there were multiple service issues throughout the stay. Dinner at the Terrace Room was disappointing—the shrimp dish did not match what was advertised, which felt misleading. Morning room service was also frustrating, as I was placed on hold for an extended period without resolution. Basic business services were unreliable. I was given an incorrect email address for printing, there is no true business center, the computer terminal was not working, and the printer was out of ink upon arrival. Front desk support did not effectively resolve these issues, which added to the inconvenience. There were also several operational concerns. The elevators were out of service twice during my three-night stay, causing delays. I also received a strange “phantom” phone call from the hotel number (+1 412-281-7100) referencing a situation that did not occur, which was concerning and confusing. In-room, the TVs felt undersized for the room, which detracted slightly from comfort. Overall, while the hotel offers charm and some strong individual service points, there are clear gaps in communication, infrastructure, and consistency that need attention. With improvements in these areas, the experience could better match the reputation of the property.

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