The Westin Pittsburgh, A Marriott Hotel

“Great customer service”

I had an excellent stay here. I have Bonvoy Gold status and Kristen Crosier at guest relations contacted a few days before my stay and offered me a room upgrade. They gave me wonderful 2 room suite (room 1715). Aside from that I had 2 separate reservations and they were kind enough to combine them … more

I had an excellent stay here. I have Bonvoy Gold status and Kristen Crosier at guest relations contacted a few days before my stay and offered me a room upgrade. They gave me wonderful 2 room suite (room 1715). Aside from that I had 2 separate reservations and they were kind enough to combine them and not move rooms even though the hotel was full. The staff go above and beyond and that made for a great stay.

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“Meh”

I love Westins, so my wife and I were excited to stay here for a night, as we had tickets to a concert at City Winery. Despite having status (Titanium), the check-in process was LONG, but that was because many guests were checking in for the Pittsburgh marathon. Totally understandable. When I fina… more

I love Westins, so my wife and I were excited to stay here for a night, as we had tickets to a concert at City Winery. Despite having status (Titanium), the check-in process was LONG, but that was because many guests were checking in for the Pittsburgh marathon. Totally understandable. When I finally checked in, I was not asked about my welcome gift preference, nor was I thanked for my loyalty. Again, no biggie. However, I explained that we were running late and asked the front desk associate if someone could run our bags (2 small overnight bags) up to our room and handed him a $10. He thanked me for the tip but said that the best he could do was store our bags for us. Again, not ideal, but no biggie. He then called for the bellman, and we had to wait for him to arrive. This defeated the whole purpose of leaving our bags since we were in a hurry. In the time it took, we could have run the bags up to our room ourselves. Regardless, the bell man did arrive and noticed the room keys in my hand and asked if he could just take the bags up to the room! I said that's what we wanted but we were told that wasn't possible. He said that the information we were given was incorrect and took care of it. Wish I got his name because he was great. The bed and room were typical Westin comfy. My biggest complain of all, though, is there is no lounge in this particular hotel and NO COFFEE in the lobby. I mean, come on. We had to walk down the hall and buy coffee. I expect that from a cheap hotel, but not a Westin. We also could not charge any food or drinks from the bar to our room (something I like to do to earn more points). I think I will try the AC or the Courtyard next time.

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“Very dated rooms”

I came to this hotel after leaving a different hotel in Pittsburgh. The Westin was far superior to the other hotel. However, it was not a perfect stay. Pros: - excellent customer service. The front desk staff were fabulous. - close to train station - large clean rooms Cons: - the rooms are ex… more

I came to this hotel after leaving a different hotel in Pittsburgh. The Westin was far superior to the other hotel. However, it was not a perfect stay. Pros: - excellent customer service. The front desk staff were fabulous. - close to train station - large clean rooms Cons: - the rooms are extremely dated and have a very strong fragrance - breakfast had limited variety (buffet only and no menu to order from) - the neighborhood felt unsafe at night. There appeared to be many people under the influence of drugs and a very violent fight broke out. The police had to come out. I would stay again if I had another event at the convention centre but I would avoid walking on Liberty street.

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