Chateau Resort & Conference Center

“Could be better”

Their first floor is a pet only section. At first I kind of liked it but then afterwards, my dog kept barking a lot because of the dogs passing by. That was annoying. I don't know because its a pet room, the room is outdated. The tub needed drainage, and the toilet had stains. On expedia website th… more

Their first floor is a pet only section. At first I kind of liked it but then afterwards, my dog kept barking a lot because of the dogs passing by. That was annoying. I don't know because its a pet room, the room is outdated. The tub needed drainage, and the toilet had stains. On expedia website the rooms seemed new, guess not for pet owners. The really good thing about this hotel, it is one minute away from the slopes.

less

“Satisfied, will visit again.”

We stayed at the Chateau Resort in the Poconos for our Lovers Group weekend and booked 16 rooms. We had a ball with our group of 45 adults. I’ll admit—we were very skeptical at first after reading some of the past negative reviews. But our experience turned out to be much better than expected. Yes… more

We stayed at the Chateau Resort in the Poconos for our Lovers Group weekend and booked 16 rooms. We had a ball with our group of 45 adults. I’ll admit—we were very skeptical at first after reading some of the past negative reviews. But our experience turned out to be much better than expected. Yes, the rooms are a bit old, but they were very clean, and that made a big difference. What really stood out was the excellent customer service. The staff was incredibly accommodating and went out of their way to make sure we had a great stay. The front desk team was wonderful—especially Ayesha, who was friendly and helpful throughout our trip. We also loved Debbie, the bartender, who made our group feel welcome and taken care of. The location is also a big plus—very convenient to local attractions, which made getting around super easy for our group. Overall, despite our initial hesitation from reading previous horrible reviews, we ended up loving our stay and would happily return. Great job to the staff for making our group weekend a success!

less

“Budget option on the mountain”

The hotel is in a perfect location in between Camelback snow tubing, and Camelback ski Lodge. You could walk to the ski area from the hotel, although it would be uphill, but you would save yourself a headache of the traffic in the area and not finding parking. There was plenty of parking at the ho… more

The hotel is in a perfect location in between Camelback snow tubing, and Camelback ski Lodge. You could walk to the ski area from the hotel, although it would be uphill, but you would save yourself a headache of the traffic in the area and not finding parking. There was plenty of parking at the hotel and the lobby is nice and bright. There is a lovely restaurant downstairs with a buffet breakfast. They did have a pool, but we did not check it out. Otherwise, the hotel was very dated with an 80s feel and worn carpeting leading down a dimly lit hallway to your room rooms. Some of the buttons for the elevators did not work. The best part of the room was the beds were very comfortable and we had a view overlooking the mountain. (if you book early enough you can get a room with a balcony.) Otherwise, the rooms were economical. We had a table, TV and mini fridge. But overall price to quality was right on. I was happy with our stay and felt it was worth the value. If you’re looking for an economical option and don’t need a lot of amenities or luxury rooms then I would stay here. FYI: I would be careful what time you go to the hotel. We try to get there a little after 4 PM on a weekend and it took us 40 minutes to go 3 miles. It’s a one lane road to the hotel and it bypasses all the major Camelback areas and other hotels. The drive is usually 7 minutes otherwise.

less

“Old and disintegrating.”

I have stayed here several times and while the common areas have improved the rooms have not. My deadbolt did not go into the door frame. They fixed it, but it should never have been broken. The toilets lack sufficient strength to flush everything the first or even second time. The key cards … more

I have stayed here several times and while the common areas have improved the rooms have not. My deadbolt did not go into the door frame. They fixed it, but it should never have been broken. The toilets lack sufficient strength to flush everything the first or even second time. The key cards often fail necessitating frequent trips back to the lobby for a new one. The rooms are so old and dated that they are beginning to fall apart. Breakfast is entirely too pricey for what you get and then they charged us the wrong amount despite claiming they gave us a discount. The area is beautiful with so many food options and the views are lovely, but Camelback needs to buy this place and fix it up.

less