Residence Inn By Marriott Rochester Henrietta

“Solid stay with superior staff”

Hotel was clean, welcoming, solid breakfast and convenient location. Jaquez and Marsha are awesome, helpful and always smiling and highly responsive to guest needs as was other staff too, but these ladies are diamonds!

“Fabulous Holiday Stay at the Rochester/Henrietta Residence Inn”

We stayed at the Residence Inn on Christmas Day. When we arrived, the hotel receptionist was very friendly and helpful. She made us feel right at home. Our Suite was lovely and had all the amenities that we needed like paper towels, dishes, silverware, and an iron. The pool looked great, too. The n… more

We stayed at the Residence Inn on Christmas Day. When we arrived, the hotel receptionist was very friendly and helpful. She made us feel right at home. Our Suite was lovely and had all the amenities that we needed like paper towels, dishes, silverware, and an iron. The pool looked great, too. The next morning, we had the complimentary breakfast, and the food was very good with a wide selection of things to choose from. If you are traveling to the Rochester area, I would highly recommend this hotel. We were comfortable in our Suite, and the hotel staff was excellent and provided great customer service.

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“Consistently good, solid service, with comfortable rooms.”

I never worry about the hotel stay when I come here for business. There’s been reliable, friendly service every time, the rooms are clean, and for the longer stays I appreciate that there’s a legitimate kitchen and a full sized fridge available in each room. The amenities help, as well. The indoor… more

I never worry about the hotel stay when I come here for business. There’s been reliable, friendly service every time, the rooms are clean, and for the longer stays I appreciate that there’s a legitimate kitchen and a full sized fridge available in each room. The amenities help, as well. The indoor pool and fitness center are handy, even though occasionally the pool needs cleaning. Most of the time it’s in good shape and I take advantage of it. The breakfast buffet is fairly lifeless and bland, but there’s coffee and it’s better than nothing. Skip the lobby if you’re in the mood for actual breakfast food. It could be made significantly better if there was at least a pancake or waffle machine. Good for families and business travelers, but not a romantic stay location.

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“OK Value Off I-390 Highway”

For $180/night, I had higher expectations given a recent fabulous experience at the Residence Inn in Greenbush/Albany at a much lower price point. Room 121 in Henrietta/Rochester was dark and a bit beat up. Other than needing crumbs swept from the living area couch, kitchen cups washed, the living … more

For $180/night, I had higher expectations given a recent fabulous experience at the Residence Inn in Greenbush/Albany at a much lower price point. Room 121 in Henrietta/Rochester was dark and a bit beat up. Other than needing crumbs swept from the living area couch, kitchen cups washed, the living area carpet cleaned, fresher sheets, and fluffier towels, the room was clean, modern, and spacious. The nightly rate included complimentary breakfast, WiFi, and parking. It was annoying that despite the do not disturb door sign, housekeeping knocked on my door at 10:24 am when checkout is at noon. Guests next door were very noisy, but this situation is outside the hotel's control. Probably will not return to this location, but I still like the Residence Inn brand.

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