The Strathallan Rochester - A Doubletree By Hilton Hotel

“Stay Here. You Won't Regret It.”

The Strathallan is a lovely hotel right in downtown Rochester with free parking. Our room was spacious, clean, and comfortable. We loved the balcony. The bed was especially comfortable. The bathroom was well appointed and supplied with everything we needed. The price was remarkably good for such … more

The Strathallan is a lovely hotel right in downtown Rochester with free parking. Our room was spacious, clean, and comfortable. We loved the balcony. The bed was especially comfortable. The bathroom was well appointed and supplied with everything we needed. The price was remarkably good for such a lovely hotel. The staff were all friendly and competent. I want to commend all the staff who took such good care of us, but especially Tim, who helped me straighten out a reservation snafu when the main Hilton reservation line was both incompetent and unhelpful. The restaurant, Char, is pricey but the food is wonderful and the service was efficient and attentive.

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“Serviceable when necessary to stay in Rochester.”

There are no higher-end offerings in Rochester and this is probably among the best options. But don’t get too excited. We hold Gold Hilton status (second highest) which was not acknowledged during check-in and apparently didn’t matter at all in terms of the reservation benefits. On the plus sid… more

There are no higher-end offerings in Rochester and this is probably among the best options. But don’t get too excited. We hold Gold Hilton status (second highest) which was not acknowledged during check-in and apparently didn’t matter at all in terms of the reservation benefits. On the plus side, the room was spacious and very clean (Housekeepers deserve recognition for their thoroughness and attention to detail), had an enormous tv, a desk with Aeron-type chair, a small empty fridge, ample electrical outlets for charging devices, and a microwave. The bed was comfortable and the windows had effective blackout shades. The temperature was easy to control. The restaurant in the lobby is good for a late dinner or breakfast if needed. Negatives: don’t expect many amenities—even basic ones. For example, no q-tips in bathroom, no coffee maker, no nightlight in bathroom. The shower door seemed designed to allow a significant amount of water to escape the shower onto the bathroom floor making a small mess. The bar of hand soap at the sink was the size of an SD card and had the feel of a chunk of wax that begrudgingly released some suds if you rubbed it a long time. Noise from events travels freely through the walls (we were on 6th floor) but fortunately did end by 1030pm. Signs of wear were seen in many places like on the chipped sink faucet, door frames, doors, and stained furniture (like the Arron-type chair mentioned above). A special mention to thank Shelly at the hotel restaurant who should be the Hilton brand ambassador of the month! When Shelly heard we had encountered some small issues at the hotel that had nothing to do with the restaurant, she not only resolved the glitches, but fixed them in a way that left us delighted and glad we had chosen Hilton Doubletree for our stay. If traveling to Rochester, we would choose to stay here again.

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“Oddly uncomfortable”

This was our second visit to Rochester to see friends. Last time, everyone asked if we were staying at the Strathallan as it was supposed to be wonderful (we were at another hotel close by). Our recent experience was disappointing. Certainly, the staff were pleasant and helpful. Granted, the uppe… more

This was our second visit to Rochester to see friends. Last time, everyone asked if we were staying at the Strathallan as it was supposed to be wonderful (we were at another hotel close by). Our recent experience was disappointing. Certainly, the staff were pleasant and helpful. Granted, the upper floors were being renovated (there was ample signage about this) but this doesn’t excuse the poor pillows, cheap sheets, or lack of a fan and night light in the bathroom. We are regular travelers and were surprised at how uncomfortable our experience at this highly regarded hotel was.

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