Charleston Marriott

“Friendly, Clean, and Comfortable Stay”

I had a wonderful experience at the Charleston Marriott. The view from the top floor balcony rooms is incredible. The concierge lounge was accommodating and had a nice selection. The rooftop bar, located on the 3rd floor, was beautiful! It has views looking over the River, which makes for a nice di… more

I had a wonderful experience at the Charleston Marriott. The view from the top floor balcony rooms is incredible. The concierge lounge was accommodating and had a nice selection. The rooftop bar, located on the 3rd floor, was beautiful! It has views looking over the River, which makes for a nice dinner and drink at sunset. Will definitely be coming back. Thanks to all the professional staff for making my stay great!

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“Great Happy Hotel!”

I love this hotel! The staff are so helpful - whether this is just lovely Southern hospitality - or just excellent hospitality training I don't know - but they have it down! I have felt welcomed and helped from the moment I stepped in the door. Chris at front desk was fantastic - helping me with pa… more

I love this hotel! The staff are so helpful - whether this is just lovely Southern hospitality - or just excellent hospitality training I don't know - but they have it down! I have felt welcomed and helped from the moment I stepped in the door. Chris at front desk was fantastic - helping me with packages, smiling, helping me with postage out, suggesting luggage trolleys, just a great way to be greeted after a long day of traveling, and it has continued to be brilliant, with great conference food, many smiling faces and everyone going out of their way to help you. Thank you.

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“Not too shabby”

I came for a conference. My room was clean and spacious. The bathroom shower was a little dated, not old. Just not as modern as most other places these days. The one issue was a lot of steam when I washed and the vent in there didn’t do a great job helping with that. The bathroom Staff was friendl… more

I came for a conference. My room was clean and spacious. The bathroom shower was a little dated, not old. Just not as modern as most other places these days. The one issue was a lot of steam when I washed and the vent in there didn’t do a great job helping with that. The bathroom Staff was friendly from valet to front staff. Sapphire restaurant was convenient, but in the city of Charleston there are so many other great options to try. Overall, I enjoyed the stay. No big issues. Didn’t think to get pics, unfortunately.

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“Meh.”

A 3 might seem tough. I’d rather the option of an 3.5, but…Anyone who has status with Bonvoy will know what I’m talking about, and as someone who’s done over 1800 nights, I give this a meh. I’m only lifetime Platinum but towards the end of my career I was always Titanium. These days, I only do 5… more

A 3 might seem tough. I’d rather the option of an 3.5, but…Anyone who has status with Bonvoy will know what I’m talking about, and as someone who’s done over 1800 nights, I give this a meh. I’m only lifetime Platinum but towards the end of my career I was always Titanium. These days, I only do 50-60 nights a year. My complaints may seem minor, but they’re emblematic of Bonvoy/Marriott/Sheraton today vs how Marriott was a decade or fifteen years ago. Corporate is weak. First and foremost…the place is clean. If you’re gonna pay $300+ a night for a clean room or flashy lobby and that’s all you care about, this is your place. But there are better options no doubt. My quibbles: 1. Before I went into the lobby, I looked to see what rooms were available because I, of course, did not get an upgrade notification from Bonvoy. You know…the kind you get ALL THE TIME if you’re Diamond with Hilton. I saw many rooms I could be upgraded to and asked for an upgrade at check-in. I was told, “I don’t know how the algorithms works for upgrades.” That was a new one. Even when I said upgrades were available, he said, “That has to happen before I get to work.” So call ahead or email the manager. 2. We get to the room and my wife and I have exactly two towels and one washcloth. I called down and they brought us a couple more towels and washcloths within 15-20 minutes. 3. The TV. The person that stayed before us thought it would be funny to change the input, so that was fun to figure out. Then, once I found the right input, the guide doesn’t tell you what’s on the channels. Just says, “No description available.” Minor quibble cuz we only spent a couple hours in the room, but c’mon man! 4. Last night, we went to the pool around 7:30 and there wasn’t a towel to be found. There were 15-20 people in the pool and only one guy had a towel. A woman there told my wife that towels were coming. Fifteen minutes later, my wife went to the desk and asked for a couple pool towels. They said they’d get some right out. ONE HOUR after that, my wife went back to the desk to ask if the towels were coming, and they told her, “Oh, they must be washing them.” After a few minutes, they provided us some room towels. There’s one plus. The Concierge Lounge breakfast was good and the Woman working there was on top of everything. A table wasn’t empty one minute before it was cleaned, and a used plate was gone from your table before you could bring it up to the big tray where one normally would. So, my quibbles may be minor, and I could’ve complained, but with current management at Marriott, a complaint is just a nuisance to be dismissed rather than an opportunity to improve. Maybe I’m getting too old, but I remember a better Marriott.

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