Courtyard Charleston Waterfront By Marriott

“Family 4th of July Getaway”

I want to preface this review by saying - the price we paid was a Marriott Explore rate (family rate, much cheaper than the standard rate). We had a 2 queen room. We arrived in Charleston pretty late… around 11pm. Check in went pretty smoothly. Arrived to the room which was spacious. I know oth… more

I want to preface this review by saying - the price we paid was a Marriott Explore rate (family rate, much cheaper than the standard rate). We had a 2 queen room. We arrived in Charleston pretty late… around 11pm. Check in went pretty smoothly. Arrived to the room which was spacious. I know other folks have said this hotel is run down but I didn’t get that vibe from the room. It was very typical of Courtyard standards IMO. The next morning, we went downstairs to grab breakfast. I would recommend going somewhere else as we did a “build your own bowl” and it did come with half the things it said it would. Those ladies weren’t very friendly so I didn’t press the issue.. just ate my breakfast and moved on. We spent some time at the pool which was a nice area. The hotel does supply towels for the pool. They were doing some remodeling while we were there. We took the shuttle into downtown which was convenient. We opted to Uber back just because it was quicker. Overall it was good stay. The only thing they really need improvement with is the elevators. They are extremely slow and some lady said she got stuck on one for 45 minutes. We took the stairs most of the time (we were on the 4th floor and there were only 4 floors 😊)

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“Halls and rooms need some TLC”

Positives: Demetria (spelling) was great the morning after our first night to help us move to another room. We moved to a King Bedroom which was my first choice and we were very happy with our room - 436. I think Jeremy was the name of the person who assisted us in getting keys and he was very p… more

Positives: Demetria (spelling) was great the morning after our first night to help us move to another room. We moved to a King Bedroom which was my first choice and we were very happy with our room - 436. I think Jeremy was the name of the person who assisted us in getting keys and he was very pleasant. We appreciated the free shuttle and used it. This hotel is not within walking distance to downtown Charleston. The drivers were helpful, knowledgeable and courteous. The location of the property on the Ashley River and the pool is very lovely. The outdoor deck is also inviting and comfortable. We enjoyed our balcony and rocking chairs. All other amenities in the room were appreciated and comfortable. The room was quiet. We didn't hear a lot of noise in the morning. The staff was friendly and parking convenient However, the hotel needs updating. The carpet on Floors 2 through 4 needs to be replaced. It has a foul smell. Even though there were attempts to deoderize it, it didn't work. I think moisture from wet folks (kids) from the pool has created this problem but it is very unpleasant. Checking in could be made easier. Signage in the traffic circle basically states "you can't park here", yet where can we place the car when we make our way up to the check in desk? If you want drivers to park first then check in, that signage should be posted as such. This was confusing. The electronic key didn't work on our original room. The lock was faulty. Lydia at the front desk was very nice and moved us to another room and gave us new keys. Unfortunately, what we booked was a waterview queen room and what we got was more like a partial water view room in that most of our view was of the courtyard of the building. Room 220. The safe wasn't working and maintenace fixed it. Luckily we moved to Room 436 the next day but I presume no one told the housekeepers we moved because we did not receive housekeeping for either of the two days we were there. We were fortunate to find late housekeepers and ask for coffee refills on the first night and the second night brought us fresh towels. The handset on our phone didn't work and the desk chair was either broken or missaligned but the room was otherwise lovely. A very nice gentlemen from maintenance brought us a replacement chair. I truly appreciate the attentiveness of the staff but many things on the property seem to be broken and in need of repair. It appears that after the wear and tear of families with young children and groups of partiers, an update of hallway carpet and refinishing of floors in the rooms (scratches) is in order to bring this up to the typical Marriott standard that we have come to expect.

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