Comfort Suites

“Road trip stop #3”

Road trip, stop #3 The location of this hotel in Cookeville, TN is convenient. The room rate was good and parking easily available for a regular vehicle. If you have a large rig or are towing something, the driveway is very steep and slick when cold. The room we had was very large with a sofa… more

Road trip, stop #3 The location of this hotel in Cookeville, TN is convenient. The room rate was good and parking easily available for a regular vehicle. If you have a large rig or are towing something, the driveway is very steep and slick when cold. The room we had was very large with a sofa area. The rooms need some updating in the bathroom and it's very dark inside the room but overall it was fine. The breakfast area is ok, the tables/chairs and the high table/chairs need some repairs. The chairs sit very low so if you are short you aren't over your food - you are below it. Normally breakfast is until 9;30/10. We weren't aware breakfast ended at 9 as the breakfast employee literally reached over us to take out all the bread, muffins and bagels to put them back in a bag. She never said excuse me, just pushed her way in. We both felt we were racing with her to get food...including the fruit. My husband and I have stayed in many, many hotels over the years and I can honestly say we have never had that experience before. The employee clearly was upset we were trying to get some food before she took it all away. The coffee machine was a very new one that you chose what type you wanted before it dispensed it...unfortunately it was terrible :( Breakfast isn't a requirement for us but made our stay less than great as we were there for a few days. The night front desk clerk was always on her cell phone and never looked up when we entered or left the hotel. Not responsive at all. Would rate a 6/10 for obvious reasons.

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“Would stay here again!”

Room 304, was clean and bed comfortable. Nice separate sitting area (couch). 0 issues with this stay and would recommend to friends and family. It's property next door I have no experience with, but at check in, we were told it's your "basic" hotel and not as nice and the suites

“AVERAGE AT BEST”

As a Choice Privileges Member, I routinely stay with the Choice Hotel Brands. I made my reservations using the Choice Website. Arriving on site, I discovered that there are two separate Choice Hotel located adjacent to each other. One is a Comfort Suites and the other is a Comfort Inn & Suites. I … more

As a Choice Privileges Member, I routinely stay with the Choice Hotel Brands. I made my reservations using the Choice Website. Arriving on site, I discovered that there are two separate Choice Hotel located adjacent to each other. One is a Comfort Suites and the other is a Comfort Inn & Suites. I went to the wrong one initially and had to walk next door to the correct hotel. Upon arrival at the correct hotel, I discovered this is evidently an older hotel with a small lobby. There were two other parties ahead of me checking in so with only one desk clerk this was a slow process. On the way up to my room there was a trash can in the hall with used towels in it. This is not what guests want to see. When I finally arrived in my room, I found it to be for the most part clean, however I did find a used washcloth in the corner under the sink and there were a couple of stains on the carpet. The bed was comfortable. The wi-fi in my room served my purpose but was slow especially during peak evening hours. I was kicked offline a couple of times during the evening. I did not go to breakfast at this hotel opting instead to have breakfast at a nearby Cracker Barrel. This hotel is older and dated. Service is average at best. The next time I am in Cookeville, I will choose to stay elsewhere.

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