Description
Facilities: The hotel has a lift and features 300 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for… more
Meals: The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Dance hall
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Pets
- Pets allowed
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Meeting room
- Newspapers
- Picnic area
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Game area
- Kids' playground
- Kids' pool
- Swimming pools
- Children’s playground
- Children’s pool
- Bars
- Bar
- Restaurants
- Breakfast buffet
- High chairs
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Spa
- Activities
- Golf course
- Skiing
- Water park
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 4503 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Gatlinburg - Tn
Showing 5 featured reviews out of 4503 TripAdvisor reviews
A
ay0bamif
07/06/2026
“Decent hotel for the family”
You can’t miss the hotel. It occupies the top most loop location. The hotel staff were great. If you can, stay in a room with Mountain View or decent view. The hotel’s indoor swimming pool area is an excellent area for kids. We saw a bear taking a walk close to the pool area. Room service for brea… more
K
katie035
scotland
28/05/2026
“Ideal location ok hotel”
Hotel was perfect for our needs although we didn’t spend much time there . Breakfast was ok . Staff not overly friendly
A
Amey D
06/05/2026
“A Beautiful Smoky Mountains Stay Made Even Better by Angel”
Absolutely — this puts Angel at the center: We want to start by giving a special shoutout to Angel, who truly made our stay memorable. She showed an exceptional level of care, warmth, and customer empathy, and went above and beyond to accommodate our last-minute request. Her thoughtfulness made a … more
P
P1850DClindaw
Phoenix, Arizona
05/06/2026
“Beautiful panoramic views”
If you're looking for a beautiful view of the city of Gatlinburg and the mountains, this is your place. We had an incredible view of both from our room on the 15th floor. I requested the "City" view vs the "Mountain" view and believe I made the right choice. The hotel is a bit removed from town up … more
A
Andrew M
17/05/2026
“Good location, questionable cleaning”
Location was great, and the room was very spacious. However, I found not one but two used washcloths in my room during my visit. At least one of them had visible pubic hairs on it. I am unsure how frequently the cleaning staff clean the showers, but letting this stay between guests on the shower ro… more
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