Best Western Santa Fe

“Nicely renovated.”

Property has been nicely renovated. i have stayed at this property before and will again Breakfast was the usual sausage and eggs with home make muffins and cookies added as a nice touch

“Best western”

Room and breakfast were great . Room was very clean and all amentites were present. Hotel charges weren't fully explained (pet friendly) yeah right

“Not great, but not bad.”

Room 128 refrigerator very noisy. Sounded like birds nesting. At 10:30 pm, a car was parked near my room, blasting music. I picked up the room phone to call the front desk, but there was no dial tone. It seemed wired correctly. I replied to the welcome text message from when I checked in. It even s… more

Room 128 refrigerator very noisy. Sounded like birds nesting. At 10:30 pm, a car was parked near my room, blasting music. I picked up the room phone to call the front desk, but there was no dial tone. It seemed wired correctly. I replied to the welcome text message from when I checked in. It even said to text if I needed anything. I never got a reply. I ended up looking up the number for the hotel and called from my cell phone. After about 15 minutes, the music stopped. Between the refrigerator, the car noise, and the hassle of contacting the front desk, I was kept up late. Otherwise, the room was okay. I was in a dog-friendly room with spots on the sofa and lots of smells for my dog to sniff. It smelled a little musty to me, but no big deal. The bed was fine and the bathroom seemed clean. I noticed the hotel entrance doors are taped over, so they didn't provide any security. Overall, the hotel was just okay. Not great, but not bad.

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“Ok hotel, but there are issues.”

A bit scruffy looking on the outside, room was decent & a good price. Walls are a bit thin, guest next door was yelling at the TV & it was very clear he was not happy with the sporting event he was watching. My issues - no one at the desk when arrived early evening. Who schedules just one person a… more

A bit scruffy looking on the outside, room was decent & a good price. Walls are a bit thin, guest next door was yelling at the TV & it was very clear he was not happy with the sporting event he was watching. My issues - no one at the desk when arrived early evening. Who schedules just one person at a hotel desk? Possibly the same person that 1. allows the hotel map, which is very detailed as to what kind of room is where, to sit on the counter where anyone can see it. IA - another guest arrived while I was waiting. That leads to 2. I noticed that there seemed to be no elevator (2 story) so asked - she said yes, I was on the 2nd floor & no, there was no elevator. I have a bad knee & after a long drive I was tired & asked if there was anywhere else I could be. (See 1A.) She asked if I minded a "pet room". No, as long as it was clean. (see #1 where you can tell where the pet rooms are). She then announces my new room - & Everyone Can Hear Her. Including the Other Guest. As a solo female traveler I found that very bothersome; absolutely no concern for security & the possibility of someone trying to take advantage of the situation. Luckily he was "above board" but this kind of thing should never happen.

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