Hampton Inn & Suites N. Ft. Worth-Alliance Airport

“NASCAR & Stockyards”

So we stayed here for a week to explore the Stockyards and chose this location as it was near to the NASCAR track, it is in a good location for that, so there is no bar etc, there is a fuel station store within walking distance that has some variety in food and drinks, there is also the Garden inn… more

So we stayed here for a week to explore the Stockyards and chose this location as it was near to the NASCAR track, it is in a good location for that, so there is no bar etc, there is a fuel station store within walking distance that has some variety in food and drinks, there is also the Garden inn over the highway which is good, bed was comfy and plenty of parking, when we had a thunderstorm the carpet was wet near the window and also the roof was leaking a little in the lobby area, the breakfast is simple but adequate, the pool was not being used, could do with some more outside seating, rooms are not cleaned if you leave after a certain time in the day, the staff are ok but could not print us an invoice out when we checked out and we still have not received that by email, if you just want somewhere to put your head down it is good but don't expect anything more

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“Great hotel, not the greatest experience with customer service for our family”

The room was great and had all the amenities we could have needed. The pool was clean and we enjoyed laying out and relaxing on the patio. The only poor review I have is that my dad was charged an additional $200 from the amount he confirmed online for our rooms. The explanation the front desk prov… more

The room was great and had all the amenities we could have needed. The pool was clean and we enjoyed laying out and relaxing on the patio. The only poor review I have is that my dad was charged an additional $200 from the amount he confirmed online for our rooms. The explanation the front desk provided was not matching up with our records for payment or the receipt they handed my dad. I was still in the lobby when my dad’s conversation with the front desk concluded. Once he walked out the front door, I was unimpressed by the behavior and lack of professionalism by the associates that they were loudly sharing with the entire lobby. We enjoy staying at Hampton Inn & Suites but is highly unlikely that we will return to this location.

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“Nice hotel”

The hotel itself is good. Front desk staff have been amazing. Our room itself is good. Thought it was a little odd that we get service every other day. On our third day we didn’t receive service so I had to ask. We had asked front desk for an extra blanket and after housekeeping cleaned our room … more

The hotel itself is good. Front desk staff have been amazing. Our room itself is good. Thought it was a little odd that we get service every other day. On our third day we didn’t receive service so I had to ask. We had asked front desk for an extra blanket and after housekeeping cleaned our room that blanket disappeared. We had to ask the front desk again. We ran out of shower gel and asked for it to be refilled but it wasn’t. We have to ask front desk for extra towels as there is 4 of us and they only leave 2 towels. The storage is also lacking. We are here for 10 days and there is not a lot of space for us all to store clothing. Closet is big enough to hold 4 carry on suitcases though with room for us to hang up a few things. The fridge door is also broken and does not keep our medication that is in the fridge super cold. Breakfast is definitely lacking. Things ran out and never refilled. No hot tea bags (bought my own as I do not drink coffee). 2 days in a row the hot water was ice cold. The cereal tastes like you are eating cardboard. Definitely not brand name like it says. I ended up buying my own cereal and this morning there was no milk. The first few nights we were there, there was a party in the lobby. It was loud and not pleasant to walk through to get to the elevator.

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