Holiday Inn Dfw South By Ihg

“World class leader in swrvice”

Normally I don't write reviews till after I leave however the outstanding service I received from the overnight staff has prompted me to write this. I landed 1130pm and arrived at hotel 5 mins to midnight. By the time I realized I could buy a beer it was after midnight which is against the law an… more

Normally I don't write reviews till after I leave however the outstanding service I received from the overnight staff has prompted me to write this. I landed 1130pm and arrived at hotel 5 mins to midnight. By the time I realized I could buy a beer it was after midnight which is against the law and I would never encourage anyone to break the law. After scouring delivery service for snacks and a beverage, the front desk informed me they felt horrible about not selling me a bev and they actually took me to a local establishment. This is way above and beyond customer service and should be recognized. I for one will never stay anywhere else in Dallas. The room was clean, ac worked but the service is world class. Highly recommend

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“Not as bad as some of the other reviews”

I had an overnight connection flight, arriving later and leaving early. Thankfully at baggage, the security guard was nice enough to let me use his phone to call the hotel. Most hotels now are requesting guests call from airports and with an ESIM with no voice, this was not possible. Plus, long gon… more

I had an overnight connection flight, arriving later and leaving early. Thankfully at baggage, the security guard was nice enough to let me use his phone to call the hotel. Most hotels now are requesting guests call from airports and with an ESIM with no voice, this was not possible. Plus, long gone are the days of readily available pay phones. If a DFW security agent reads this, my biggest thanks--was too tired to get his name but at least I had the wherewithal to thank him in person. On the call the front desk clerk gave me very clear instructions from how to get from the baggage claim area where I was, through the airport construction zone, the post to wait next to and the van to look out for. I was literally at the hotel in about 15 mins after that. Though I set my cell alarm I also asked for a wake-up call but that did not come; the agent forgot to do that at check-in. Thankfully, the cell was enough. I did not see any critters of any kind and that included under the mattress--I check thoroughly. The room was clean, I was handed two small bottles of water on check-in with a few snacks which I accepted gratefully, and the shuttle back to the airport arrived promptly the next morning. Nothing seemed dirty about the hotel and in fact I thought my room was pleasant, clean and modern. Especially when compared to the next hotel that I had to stay at two weeks later. That will be a different review--that hotel made this one feel like luxury. I would definitely stay here again.

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