Hampton Inn Houston-Humble

“Top-Notch Stay!”

As a HHonors Diamond Member, I travel several times a month and always chose Hilton properties. My stay at this site was a standout of stays. Saira at the front desk was kind and helpful. The room was beautifully clean and supplied with all of my needs. The breakfast area was well-stocked and … more

As a HHonors Diamond Member, I travel several times a month and always chose Hilton properties. My stay at this site was a standout of stays. Saira at the front desk was kind and helpful. The room was beautifully clean and supplied with all of my needs. The breakfast area was well-stocked and constantly being maintained by Ingrid. Every counter space and table was impeccably clean as well. There was no time that I saw housekeeping not working dutifully and keeping their space tidy. I would tell there was a certain pride that staff sometimes lacks. Not these men and women! This hotel and its rooms will undeniably be just as clean and welcome if I come back again and, if I need to stay in the Humble/Kingwood area another time, I definitely will chose this property.

less

“Great Customer Service - A Clean Place to Lay our Heads”

We ended up stuck in Houston due to several delays and an eventual cancellation of our flight. By the time we got to the gate agents, told us they ran out of hotel space, but gave us a list of nearby hotels to reach out to. I called The Hampton Inn Houston/Humble-Airport and the woman answering th… more

We ended up stuck in Houston due to several delays and an eventual cancellation of our flight. By the time we got to the gate agents, told us they ran out of hotel space, but gave us a list of nearby hotels to reach out to. I called The Hampton Inn Houston/Humble-Airport and the woman answering the phone, was both kind and courteous. She was empathetic and told me she could get us a room, if we hurried over. I booked online to ensure we got a room. It was 4am by the time we arrived at the hotel and we were greeted by Ms. Quinn Ashley. She was such a wonderful person, very animated and personable. She turned our bad situation into a good one and for that we were grateful. Another family was in the lobby waiting, as their flight was canceled too and I witnessed her interaction with them to be consistent with ours. She was wearing many hats that evening, cleaning the lobby, managing the front desk, running the night audit, but she never made us feel like an imposition. We were a little worried about the room, because the pictures on the site looked very dated, despite the fact I read that the hotel had been renovated. Thankfully, the picture did not depict what the room actually looked like. It's an older property, but it was clean and that's what was most important. We were just happy to have a place to lay our heads. It was close and convenient to the airport, making it easy to return our rental car and catch our next flight. The lobby was quiet, as was our room. We got a great price online. They offered all the bathroom amenities. The hotel suited our needs under the circumstances and it was nice not to have to drive all the way back downtown. Thanks for saving the day!

less

“Tired Hotel”

Tired for a Hampton. Location is ok. Room was quite tired for a Hampton and the chair in my room had a massive tear in it. Breakfast was quite bad, most things empty even though i was early. I had just stayed in 4 other hamptons and this was by far the worst.