Intercontinental Houston By Ihg

“Excellent facility and staff”

Great location for medical, museums, and Rice Village. Nice interior design attractive and calming. Best sleeping bed rooms have numerous amenities.

“Should have chosen you first!!!!!”

Once again you saved the day. The rooms and cleanliness of the hotel overall was great. We were having a bad experience with a different hotel and had to leave in the middle of the night and we were able to book a room with your hotel, glad I remembered our last stay here. Everyone was very happy i… more

Once again you saved the day. The rooms and cleanliness of the hotel overall was great. We were having a bad experience with a different hotel and had to leave in the middle of the night and we were able to book a room with your hotel, glad I remembered our last stay here. Everyone was very happy in our party.

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“Not the InterContinental you expect”

The hotel benefits from a very convenient and well-positioned location, which is undoubtedly its strongest attribute. However, beyond this, the overall experience falls short of what one would reasonably expect from the InterContinental brand. The property has more the feel of a budget-oriented bu… more

The hotel benefits from a very convenient and well-positioned location, which is undoubtedly its strongest attribute. However, beyond this, the overall experience falls short of what one would reasonably expect from the InterContinental brand. The property has more the feel of a budget-oriented business hotel rather than a premium offering. Service throughout was notably inconsistent and, at times, overly laid-back. Interactions with staff felt somewhat cold and transactional, lacking the warmth and attentiveness typically associated with a hotel of this calibre. The breakfast buffet was particularly underwhelming, both in terms of quality and organisation. Notably, some of the serving bowls in the buffet spread were chipped, which detracted further from the overall presentation and raised concerns about attention to detail. What was most concerning, however, was the apparent introduction of differing “rules” depending on which member of staff was present, leading to confusion and an impression of inconsistency in service standards. Overall, this was a disappointing stay and not in keeping with the level of quality and professionalism one expects from InterContinental. There is clear room for improvement to align the guest experience with the brand’s established reputation.

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“Prepaid Reservation not logged and Guest Billed Instead”

I traveled to Houston on business and the room was reserved ahead of time by the organization that requested that I address them. I wound up paying for the room itself plus parking because your front desk didn't have the prepayment despite my showing them the confirmation #. I was eventually reim… more

I traveled to Houston on business and the room was reserved ahead of time by the organization that requested that I address them. I wound up paying for the room itself plus parking because your front desk didn't have the prepayment despite my showing them the confirmation #. I was eventually reimbursed by the non-profit and later found out that someone in your organization assigned two different #s to the account that resulted in the mix up. I also didn't appreciate being billed in-advance for $100 to cover incidentals when I didn't use incidentals. All in all, I think your reservation process needs attention. lt is disorganized and lacks attention to details that make a guest's travel experience easier rather than more taxing. The parking charge is exorbitant at $40 per day even for the Houston Medical Center. The room itself was very nice and I enjoyed swimming laps in the pool. The front desk staff was polite, but somewhat clueless. They obviously need lessons on how to book and cross reference prepaid room reservations. Not a problem that I would have anticipated given that it's a Hilton.

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