Doubletree Dallas - Richardson

“Not one of our better experience w/ the brand”

So check-in was ok, the staff alerted us that they are training and asked for our patience. No biggie, we all have to start somewhere. But that definitely delayed us getting to our room and them not knowing we drove and are ready to unwind. That was fine. Then once in our room, the sink doesn't… more

So check-in was ok, the staff alerted us that they are training and asked for our patience. No biggie, we all have to start somewhere. But that definitely delayed us getting to our room and them not knowing we drove and are ready to unwind. That was fine. Then once in our room, the sink doesn't drain. Overnight it drained, so maybe it's ok. No biggie, alerted the front desk staff in the morning, then we set off. Came back more than 4hrs later, the sink is still undrained, and now the toilet is clogged. What is going on?!?!?! Called the front desk, reminded them that I put in an order in the morning, and now afternoon it was not taken care of. The staff on the line was apologetic, and suggested to upgrade us, which we are grateful, but having 1 more night, switching rooms was a hassle. Plus, they have to clear up those problems for the next guests anyhow. Alright, an hour later, still no maintenance staff showing up; I'm thinking, did she think that I'm packing up and coming to switch rooms? Let me try again. Called the same staff turned out had written the wrong room TWICE! The maintenance staff have been showing up the wrong room, decided nothing is wrong and went about their day. I would too, not sure what could've done better there since I"m not behind the counter, but that experience was subpar. Of course, when we were ready to check out, there was one staff while 5 sets of guests are waiting in line. I thought they have 2 staff at the front at all times, and definitely when it is check-out time. That was not a good experience for us. Anyway, appreciated the plentiful parking, walkabout to Potbelly & Starbucks, Chipotle and Burger King on the same side of the street. Across the street has Chikfila, McD, Dimassi's (Mediterranean), First Watch (brunch), and Cava (coffee). Further down has Taco Cabana, or further down has Cafe Brazil. All walkable.

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