Smithfield Station

“You helped us learn about Smithfield by Location”

We had a great time! All the facilities are in great shape and well maintained. Beds were quite comfortable and the room was nicely appointed. That shower was awesome. Staff was always helpful and friendly. Can't beat where your place is. It's fun and beautiful. It's right in the midst of such a h… more

We had a great time! All the facilities are in great shape and well maintained. Beds were quite comfortable and the room was nicely appointed. That shower was awesome. Staff was always helpful and friendly. Can't beat where your place is. It's fun and beautiful. It's right in the midst of such a historic setting. We truly wish to return.

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“Comfortable and relaxing”

Very comfortable, relaxing and enjoyable stay! Room was clean and very nice! They do need to upgrade to some available USB ports in the room! Restaurant was nice, ate at the bar! Bartender got my order wrong ordered fish tacos, but received bang bang shrimp tacos! Still very good! Beautiful view wi… more

Very comfortable, relaxing and enjoyable stay! Room was clean and very nice! They do need to upgrade to some available USB ports in the room! Restaurant was nice, ate at the bar! Bartender got my order wrong ordered fish tacos, but received bang bang shrimp tacos! Still very good! Beautiful view with marina beside it! Would have loved to explore a little more of the area, but was a short in and out stay!

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“Welcoming, comfortable and clean”

A lovely property, providing a comfortable and clean room, satisfying breakfast and warm and welcoming service.

“Honeymoon with our hands in a toilet”

Let's talk premier honeymoon suites, broken toilets, and what happens when a business forgets that people aren't just paying for a room: they're paying for an experience. My husband and I booked the top lighthouse room for our honeymoon. It was the most expensive room available, and for good reason… more

Let's talk premier honeymoon suites, broken toilets, and what happens when a business forgets that people aren't just paying for a room: they're paying for an experience. My husband and I booked the top lighthouse room for our honeymoon. It was the most expensive room available, and for good reason. The staircase leading to the top of the lighthouse, the breathtaking sunset views, and the unique atmosphere make it feel truly special. When we first walked into the room, we were absolutely delighted. It felt like the perfect place to begin our marriage. That feeling lasted until the first time we used the toilet. The flushing mechanism broke late the night we got in and we informed housekeeping the next morning. To be clear, the staff member who assisted us was kind, professional, and genuinely tried to help. She explained that the part needed to repair the toilet wasn't available, that a maintenance person was not present over the weekend, and that calling an emergency plumber was not an option (interesting that a hotel would not keep a handyman over the weekend). She did offer us access to the room downstairs ( ostensibly giving us access to the entire lighthouse) so we would have a functioning bathroom, and I appreciate that effort. However, if we wanted to enjoy or premier room we were left with three options: don't flush, or remove the tank lid and manually lift the chain in toilet water every single time. While I never expected luxury accommodations to include amateur plumbing lessons, apparently our honeymoon package came with a crash course in toilet mechanics. The final option was the downstairs room. The problem was that the downstairs room wasn't the room we had chosen, nor was it of equal value and if we stayed in our current room and wanted to use the bathroom downstairs we had to go through two locked doors with keys each time. Each room in the lighthouse offers a different experience, and the reason we paid a premium was specifically for the top room, the staircase, and the views. We weren't looking for a free stay or anything excessive, we simply felt it was reasonable to request some form of compensation or future discount for an issue that significantly impacted our honeymoon experience. After several conversations, we were informed that no refund, partial discount, or future credit would be offered. What disappoints me most isn't that something broke. Maintenance issues happen. What disappointed me was the apparent lack of recognition that this occurred in the property's premier rooms during a couple's honeymoon. The response ultimately felt less like hospitality and more like, "Here's another bathroom if you need it. Good luck." The room itself is beautiful. The staff we encountered were courteous. But a premier room should come with a premier response when something goes wrong, and unfortunately that was not our experience. For future couples considering a stay here because you're looking for a unique and memorable getaway: hopefully yours involves more time with sunsets and sunrises and less time standing with your hand buried in toilet water.

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