Springhill Suites Marriott Norfolk Old Dominion University

“Good Location, Great Amenities, Comfortable Stay”

I have been a Marriott member for years, and I wanted to make sure that my family and I would have a comfortable stay during our trip to Norfolk, Virginia, so I sought out the Marriott brand. I booked a one night stay at this hotel because of the close proximity to our destination. I booked the r… more

I have been a Marriott member for years, and I wanted to make sure that my family and I would have a comfortable stay during our trip to Norfolk, Virginia, so I sought out the Marriott brand. I booked a one night stay at this hotel because of the close proximity to our destination. I booked the reservations one week in advance. We were scheduled to arrive in Virginia around 1 pm, so I requested an early check-in. I also checked-in via the app the night before our trip. There was a slight delay on our day of travel, so we didn’t arrive at the hotel until 2 pm. Upon arrival, I went to the front desk to see if we would be able to check in early as previously requested, but I was told that the room was not yet ready. The front desk representative did a pre-check in and said she would call me when the room was ready. Instead of waiting around in the lobby, we decided to go and take care of a few errands while we waited for the room to be ready. I never received a call. We returned to the hotel around 6:30 pm. The original rep that was supposed to call me had already left for the day. I informed the new rep that I never received a call. She apologized on behalf of her colleague and was keen to make up for the mishap. She was very professional and had great customer service. The hotel is clean both outside and inside and is maintained very well. Some noteworthy amenities are on-site parking via a parking deck directly in front of the hotel, an inside heated pool, a small store where you can purchase snacks and other items, and a hot complimentary breakfast. The heated inside pool was enjoyable. The pool is not very big, but it was adequate. Additionally, there was a great variety of items for the complimentary breakfast. The food was also decent. The highlight of our stay at this hotel was the room. I booked a suite. It was spacious, clean, and smelled fresh. There was a spa tub and a separate shower in the bathroom. I was very impressed by the bathroom. The bed was very comfortable. It was soft and cuddly, but still firm. My room also had a wonderful view of the area. I loved the layout of the room. It allowed for quiet work, a social moment, and had a kitchenette. The next time I am in the area, I will definitely stay at this hotel again.

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“Convenient Location”

This hotel has a convenient location close to Old Dominion University. It is a short walk to a McDonald’s as well. The room was clean, had a roll out couch, a desk and a good amount of space. Next to this hotel there is a parking garage with 2/3 floors of parking. The staff was friendly and hel… more

This hotel has a convenient location close to Old Dominion University. It is a short walk to a McDonald’s as well. The room was clean, had a roll out couch, a desk and a good amount of space. Next to this hotel there is a parking garage with 2/3 floors of parking. The staff was friendly and helpful.

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“Friendly front desk staff, but the room was "ew"”

The front desk personnel was extremely friendly and always remembered me by name whenever I approached. The lobby stunk of chlorine and something else reminiscent of cabbage??? Unsure... The breakfast was more impressive than I would have thought... scrambled eggs, bacon, yogurt, oatmeal, coffee, … more

The front desk personnel was extremely friendly and always remembered me by name whenever I approached. The lobby stunk of chlorine and something else reminiscent of cabbage??? Unsure... The breakfast was more impressive than I would have thought... scrambled eggs, bacon, yogurt, oatmeal, coffee, juice, fresh fruit. But I looked at the thermostat which was in the lobby (near the breakfast buffet) and it read 80º -- it was stifling in the lobby at 6 a.m. The room itself was tired and dated... the kind where you want to put towels down on the floor and pretend the rug is lava, because -- ew. And you could easily use the toilet and shower at the same time because they were so close together. I stayed for three nights and my room was never serviced once!? This must be a college party hotel because it seemed like it had "seen some things."

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