Embassy Suites By Hilton Seattle Bellevue

“Some quirks marred an otherwise quality property.”

We chose this hotel based on being able to book on points and be near the Issaquah area of Seattle metro where we needed to be. This was ideal from a distance perspective and is a very large and modern ES. There is not too much to walk to from the hotel but if you have a car, it provides a direct s… more

We chose this hotel based on being able to book on points and be near the Issaquah area of Seattle metro where we needed to be. This was ideal from a distance perspective and is a very large and modern ES. There is not too much to walk to from the hotel but if you have a car, it provides a direct shot West to Seattle and is convenient to downtown Bellevue as well. We enjoyed our one-night stay but there are a few things that prevent me from awarding 5 stars. In my view, there are two fundamental functions every hotel must fulfill: provide a good night’s sleep and a good shower. We found our room lacking in both regards. In my Hilton profile, in notes on my online booking, and in a chat I had on the Hilton app, which connected me to the hotel’s front desk, I asked for non-feather pillows and bedding. Our room had four pillows, three of which were foam and one of which was down. But the foam pillows were unusually sad, old and flat. Second, the shower (at least the one in room 500) was pretty dysfunctional. This was a tub that was converted into a shower-only with glass doors. I don’t need a tub so that was fine. But the design had one fixed glass wall and one sliding glass door. The fixed part was on the side where both the shower head and the valve were. That meant that one had to step inside the shower to turn it on, and there was no way to avoid getting splashed with very cold water. Making matters worse, unlike most hotel showers with only one valve control (no separate temperature and water controls) where you turn the knob all the way and wait for the water to come out hot, turning the valve all the way means you will be splashed with cold water for minutes. The actual “hot” setting is achieved by turning the valve part way on and not necessarily where indicated “H” on the valve control housing. Finally, the only soap dish holder is inexplicably set about 2 feet above from the shower floor. Since this is a shower-only, there is no reason why the soap holder should be so low. Finally, when we checked in, the young clerk told us that parking would be $22 a night. We noted that the sign at the desk said parking for weekends would be $19 a night and we were staying for only Saturday night. She said we were right and that she would make sure we were charged correctly. Then she told us breakfast would be served until 9 am. But we noted that we had read that breakfast on weekends went until 10:30 am. Again, she noted that we were correct but did not apologize or seem to register that she just repeated her error about weekend check-ins vs. weekday ones. And then when i got my folio emailed to me after checking out, i found that i was charged twice for parking—once at the weekday price and once at the weekend price. So, i had to make an extra call to have this refunded. Other than these quirks, this is a solid hotel. We hope that our experience this time was an anomaly and that other rooms have more functional facilities.

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“Clean and great service”

I stayed at this hotel on a work trip. I was told by colleagues to expect a poor experience but my stay was good. Room was clean, quiet and had good temperature control. Complimentary breakfast had a nice range of options. Front desk staff were extra friendly and helpful!

“Lodging Meets Low Expectations”

Arguably a good deal for what you spend: two free drinks and some mediocre snacks in the evening during the so called manager’s reception. No manager, no reception. Chips and salsa, celery and ranch dressing, snack mix. In the morning, reconstituted dehydrated scrambled eggs, frozen potatoes an… more

Arguably a good deal for what you spend: two free drinks and some mediocre snacks in the evening during the so called manager’s reception. No manager, no reception. Chips and salsa, celery and ranch dressing, snack mix. In the morning, reconstituted dehydrated scrambled eggs, frozen potatoes and lukewarm sausage links with cereal, yogurt and benign coffee. But this establishment is firmly in the budget category: sterile, bland and located in an office park area near Interstate 90. It is almost definitionally mediocre. Stay here on a tight budget and enjoy the free drinks and included breakfast as long as you understand that this will be strictly a middling experience.

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