Hotel 1000, Lxr Hotels & Resorts

“Amazing”

Great hotel! Friendly and helpful staff, beautiful room, great amenities, convenient location in the heart of downtown.

“Where’s the luxury?”

The hotel 1000 is more three star than four. The small scale and tight quarters could be forgiven if not for the lack of decor. The rooms were pleasant but bland again. There’s no personality to the premises apart from the strange seating arrangements in the bar area. The gym was by far the most po… more

The hotel 1000 is more three star than four. The small scale and tight quarters could be forgiven if not for the lack of decor. The rooms were pleasant but bland again. There’s no personality to the premises apart from the strange seating arrangements in the bar area. The gym was by far the most polished area with everything laid out fine for 3-4 people. The spa arrangements were cramped and extremely warm compared to the upstairs. The windows in the rooms are so poorly insulating that alleyway noise from garbage trucks and the hotel’s garage can be heard clearly, startling me awake several times in the night.

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“Unprofessional Front Desk team, rooms ok”

This is a tough one. The actual rooms are nice, spacious and clean (king corner). The pillows were horrible and flat and left both of us with neck pain. The real issue here is the day shift front desk staff. As a Hyatt Discoverist, I have modest benefits of possible early check in and a 2pm checkou… more

This is a tough one. The actual rooms are nice, spacious and clean (king corner). The pillows were horrible and flat and left both of us with neck pain. The real issue here is the day shift front desk staff. As a Hyatt Discoverist, I have modest benefits of possible early check in and a 2pm checkout. I checked in on the app for 12:30. I also called at 10:00 am and spoke to a pleasant woman who said the room may not be ready due to the sold out status (World Cup) but she would try and get us in sooner. When we arrived, we were met with two younger front desk clerks who both unhelpful and unapologetic. They couldn't give a time frame for our room and basically offered no other options (no lounge, no free water, nothing). Around 3pm I checked back and was told my room was upgraded to a corner king. I told the front desk woman that it wasn't an upgrade because that is what I already had paid for in advance and she said "show me the email" as if I were lying. I showed her I paid for a Corner King on the app and she glared at me. Thankfully the two day shift people left by the time the room was finally ready at 3:45pm so I didn't have to deal with them. The night staff was very helpful and friendly and apologetic for the delays. I explained to them that we initially were going to use the valet but then decided not to. She said the charge would not be on my room. The following morning I checked with the same day shift person who told me it would be taken off my room. When I checked out, I asked for a print off of my bill and guess what? The valet charge was still on the room. There is truly a lack of empathy and attention to detail with the front desk staff at this hotel. Call it lack of training, lack of experience or perhaps just a wrong fit for who is the first line of service here. This hotel is inexpensive. If the Unbound Collection is supposed to be an elevated experience these people should be better trained or moved to a Hyatt Place where perhaps the service expectations are lower. I would not recommend staying here due to the poor staff experience but if you don't care about that, then the location and rooms are fine.

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