Hilton Garden Inn Tacoma Downtown

“WAIT, WHAT...?! A 2-BEDROOM/2-BATH SUITE AT A HILTON GARDEN INN...?!”

If you have spent any amount of time in a Hilton Garden Inn, you know that a true rarity is a 2-Bedroom/2-Bath Suite (one shower, one bath tub). Here, you can find one -- along with first-rate Hilton service from every employee, starting with Lucia at the Front Desk. She got us right into our roo… more

If you have spent any amount of time in a Hilton Garden Inn, you know that a true rarity is a 2-Bedroom/2-Bath Suite (one shower, one bath tub). Here, you can find one -- along with first-rate Hilton service from every employee, starting with Lucia at the Front Desk. She got us right into our room and even gave us perfect directions on how to walk (just 10 minutes) to the nearby Glass Museum. Lucia was friendly and professional, which is a wonderful way to begin a hotel stay. Parking is just $15 and you can pull right up to the lobby entrance to unload your luggage onto carts, then drive up one floor for secured/gated parking. There is an elevator just steps from your car. While the windows do not open, there is a balcony off one bedroom and lots of windows to enjoy the downtown skyline view. A real pleasure here, very good show GM Jose.

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“OK but definitely not great”

Stayed here to go to my granddaughter's gymnastics competition at the convention center. Hotel is OK but nothing really great. Very noisy all night from noise outside such as trains and sirens. Also could not really watch tv because the sound was so distorted. My daughter and her family stayed… more

Stayed here to go to my granddaughter's gymnastics competition at the convention center. Hotel is OK but nothing really great. Very noisy all night from noise outside such as trains and sirens. Also could not really watch tv because the sound was so distorted. My daughter and her family stayed in another room and had to move because of the intense moldy smell in the original room. Probably would stay elsewhere such as the Marriott next time.

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“Poor front desk customer service”

The initial experience to the property was very disappointing. Upon arrival, there was an issue with my reservation. They could not find my name, and it turned out the front desk lady had actually cancelled it by accident earlier in the day, confusing my name with someone else. Her attitude through… more

The initial experience to the property was very disappointing. Upon arrival, there was an issue with my reservation. They could not find my name, and it turned out the front desk lady had actually cancelled it by accident earlier in the day, confusing my name with someone else. Her attitude through the whole process was very cold and unwelcoming. I was very patient and stood there for nearly an hour while she got it fixed. I could have made a huge fuss, but did not want to be quick to overreact, as mistakes happen. This hotel employee seemed very disturbed by the whole situation and did not seem any bit apologetic, as if it were my fault. Throughout the stay, any time I would stop at the front desk to ask a question, or observations of mine of her with other guests, her attitude remained the same, very bothered and showing little appetite to provide any sort of customer service.

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