Quality Inn & Suites Sun Prairie Madison East

“Cheaper Alternative to Beaver Dam Hotels”

We opted for the Quality Inn in Sun Prairie because hotels further north in Beaver Dam were much pricier. With One Key Cash, we were able to book a room for $70. It is conveniently located on the north end of town off of Highway 151. There was off street free parking but less turn around for larger… more

We opted for the Quality Inn in Sun Prairie because hotels further north in Beaver Dam were much pricier. With One Key Cash, we were able to book a room for $70. It is conveniently located on the north end of town off of Highway 151. There was off street free parking but less turn around for larger vehicle. We had a microwave, mini fridge with a freezer section (though the freezer needed to be defrosted.) Walkable sidewalks in the area which is mainly a quiet business park. There is also plenty of green space. The grounds and the facility were clean. Our room was a large space with a king bed with lounge chair and desk and chair. There was a separate vanity from the shower and tub. There was a makeshift repair on the drain in the tub. We had a hairdryer, iron and board, and safe. You can walk to a nearby Kwik Trip. Other conveniences are a short drive away. It is a two-story hotel with no elevator. There are about 12 stairs between floors. The front desk was very efficient.

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“sun prairie quality inn”

we were there for 3 nights2/5, 2/6 and 2/7/24. checj in was quick and efficient. the room was clean . they dont clean your room if staying multiple nights. I called and they did bring us some fresh towels and wash clothes. breakfast was ok, eggs, sausages, waffles, pastries. pool was good and ope… more

we were there for 3 nights2/5, 2/6 and 2/7/24. checj in was quick and efficient. the room was clean . they dont clean your room if staying multiple nights. I called and they did bring us some fresh towels and wash clothes. breakfast was ok, eggs, sausages, waffles, pastries. pool was good and open until 1100 pm. the hotel is located in a nice neighborhood and there is a 24 hour quik trip open for food or snacks just 1 block away. quiet hotel, overall a good place to stay for the price which was very reasonable

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“Not the worst - Not the best. Adequate for this trip. Might consider here again in a future trip.”

(Originally Posted on GOOGLE): YEAHS: Good location - only a minute or so, right off the highway. A Pleasant downtown area is only a few minutes' drive to the South (under and past the highway). There are a handful of and nice restaurants, taverns, coffee shops, unique stores. Personally recommend… more

(Originally Posted on GOOGLE): YEAHS: Good location - only a minute or so, right off the highway. A Pleasant downtown area is only a few minutes' drive to the South (under and past the highway). There are a handful of and nice restaurants, taverns, coffee shops, unique stores. Personally recommended: Nitty Gritty Restaurant, Beans & Cream Coffee Shop. JJ Sewing Shop. JJ Stitches Quilt Shop. Security cameras around the inside/outside of the property. Breakfast had a dedicated person assigned to oversee things (***BRAVO***), not just the cook who is asigned 2 jobs (oversight, and food prep)! The housekeeping staff in the hallways were friendly. There was a reasonable level of cleanliness throughout the building. Building itself was well maintained, minus one point (see NEAS). The beds are very comfortable. OKAYS: Front staff were professional, efficient, and business-like in transactions but could have been more friendly and welcoming at check-in. Room was comfortable and reasonably clean (room edges could use some attention). We were greeted most of the time as we came and went past the front desk during our stay. A second TV in the breakfast room would make viewing easier from some locations (First-World issues!). A Kwik Trip is located just a couple of (walkable) blocks away. NEAS: The pool felt like a "fishbowl," with anyone accessing the lobby able to see in. No elevator. The breakfast room was clean but lackluster and overly utilitarian in appearance and feel. The middle of the hallway in front of Rm 221 is giving way; not visible, but you can feel it. The toilet/Tub/Shower room is small. Doorswing would hit one at the knees if sitting on the commode; and only clears the tub edge by a foot or so. The air system filters were dirty. VERY NEA: The hotel has chosen to include a Room Safe Fee. IMHO, this is a "junk fee" being used by locations as a free revenue stream that allows them to advertise and artificially appear cheaper per night than competing locations. The corporate level explanation is that "half of our guests like it / half do not." From personal experience, I have seen this ONLY in a couple of 5-star locations. I mostly see it in 2 and 2.5-star locations. Like others doing this, this fee is NOT reflected in online advertisement pricing; you only find out about it at check-in and can only get it removed by specifically asking for it to be removed by visiting the front desk upon check-out.

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“Stay if you must, but go elsewhere instead”

Review of Quality Inn: First, the bad – • There is no elevator in this hotel. If you are assigned a room on the second floor, you’ll need to navigate the stairs. For those who are handicapped, you are out of luck. • The desk chair in the room is broken. When sitting in it the chair lowers to the … more

Review of Quality Inn: First, the bad – • There is no elevator in this hotel. If you are assigned a room on the second floor, you’ll need to navigate the stairs. For those who are handicapped, you are out of luck. • The desk chair in the room is broken. When sitting in it the chair lowers to the lowest setting. Even after adjusting the dial, it still lowers when one is sitting in it. The maintenance guy looked at it and said there was nothing wrong with the chair. IT IS BROKEN, no matter what excuses are given or what is said and should be FIXED or REPLACED. • Electrical. When the heater or refrigerator or bathroom lights turn on or off, the television loses power for about a second. There is something wrong with the electrical in the room we stayed in. Is that faulty electrical a fire hazard? • The hot tub leaks and cannot be used. We were told at check-in not to use this hot tub. It takes up a lot of space in the room. It should either be FIXED or REMOVED. If removed, this area would be a great place for a dining table and two chairs. Or a larger office area. • The bathroom is rather small and the toilet sits low to the ground. For older people this is a troublesome area. It is not handicap accessible. • On day 6 of our stay, our room access cards stopped working. The woman at the front desk re-programmed them and they still did not work. She had to use a master keycard to get us into our room. The maintenance guy was to replace something in the door lock for them to work. Either it was not passed along to him or he didn’t address the issue because the door lock continued to not work. We told the manager on a Saturday morning and that night it took about six tries before the door opened. FIX THE DOOR LOCK! • Because of weather we extended our stay by one day. It was then we learned that we were being charged a higher rate for the room because it had a hot tub. That is the same hot tub that we were told, at the time of check-in, not to use because it leaked. So, if we can’t use the hot tub then why were being charged a higher rate because of it? Now to the good – • The outside premises, the lobby and the pool area were all very clean and seemed to be well maintained. • There is a rack with pamphlets for local attractions and restaurants. For someone not familiar with the area, this information is a nicety. • There is coffee station in the lobby, but the coffee is sometimes cold. • Noise. While the hotel is on a busy street and a major highway just blocks away, the room is mostly quiet. Traffic noise was minimal. • Traffic navigation. A major highway leading to other areas of Sun Prairie, Madison, or the Interstate is easy and close by. • Restaurants & shopping. There are numerous restaurants, grocery stores, and other retail stores in Sun Prairie. If one doesn’t want to go to Madison, one doesn’t have to. If going to Madison, East Towne Mall and a lot restaurants are only minutes away. • All the staff we dealt with were very friendly and except for the maintenance crew, helpful. • The room was clean and large. All things in the room (except for those things listed above) worked well. There is an ironing board, hair dryer, night light, and ample shower items (like soap, shampoo, conditioner, etc). There are plenty of electrical outlets around the room if you need them. • There is no daily maid service as it was explained at check-in that it is every other day for those staying more than one night – it is every other day. If anything is needed, like extra towels, coffee or whatever, one can visit the front desk to get them. The maid did an amazing job cleaning and stocking the room. Kudos to her! • There is a free breakfast included with the room. There are plenty of choices for food and drink and hot or cold. However, we did notice there was no variety of flavors for yogurt. There was plenty to be had, but only Peach flavored. They were often chunky as those items, we were told, are put into a freezer during non-eating hours. Also, on many mornings the only jam flavor was grape. Final analysis – When visiting the area we will be going elsewhere, where employees and management are more honest and upfront with the issues in a room. UPDATE1 – On one night of our stay, there were relatives in town and on the second floor (their choice). They complained of several “problems” in their room, but brushed it off as an “oh well, it’s just for one night” thing. UPDATE2 – After completing a review of our stay, the response was “it is unfortunate you were unhappy with your stay and maybe your next stay with us will be better.” We will not be staying at this Quality Inn again. No apologies! No word on fixing issues in the room! And no credit for being over-charged for nine nights in a room with a hot-tub that didn’t work. One wonders who answered this email. The hotel? District? Corporate?

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