Holiday Inn Express & Suites Gillette By Ihg

“Highly Recommend!”

Very impressed! We don't usually stay at a Holiday Inn but due to the location and out needs we stayed and boy were we impressed. The room was 5 star! The bed was high quality, room size was huge, bathroom was clean and large. I can't say enough. The quality for the price I will be going to oth… more

Very impressed! We don't usually stay at a Holiday Inn but due to the location and out needs we stayed and boy were we impressed. The room was 5 star! The bed was high quality, room size was huge, bathroom was clean and large. I can't say enough. The quality for the price I will be going to other Holiday Inn's in the future.

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“Quiet, Clean, Friendly”

We stayed here for four nights. On the first day, we noticed that one of the fasteners that holds the seat to the bowl in the bath was missing, making for a sort of slip and slide experience. Mentioned it to the desk and it was remedied promptly. A big shout out to the breakfast staff at this locat… more

We stayed here for four nights. On the first day, we noticed that one of the fasteners that holds the seat to the bowl in the bath was missing, making for a sort of slip and slide experience. Mentioned it to the desk and it was remedied promptly. A big shout out to the breakfast staff at this location. They keep everything stocked, cleaned and fresh. They take note of the juice color in glasses on the tables to make sure the machine is operating correctly and double check to make sure everything is okay.

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“Very impressed with this hotel for the price. Clean, friendly staff, comfortable, quiet and modern.”

Great experience overall. My kids said the floor of the pool was uncomfortable and the pool deck are was overly wet and slippery but I’m not sure much could be done about that. One security issue I noted was the stairwell door was being held open by a rock upon our departure.

“Exceptionally clean, but extremely tired and well overdue for a renovation.”

I returned to the Holiday Inn Express in Gillette for the fourth time in as many years when in this part of Wyoming for business. I do a work-related yearly trip to the area. As usual, this is exceptionally clean. One of the cleanest -- if not the cleanest -- Holiday Inn Express property that I've… more

I returned to the Holiday Inn Express in Gillette for the fourth time in as many years when in this part of Wyoming for business. I do a work-related yearly trip to the area. As usual, this is exceptionally clean. One of the cleanest -- if not the cleanest -- Holiday Inn Express property that I've ever stayed at. Housekeeping does an excellent job. Better than the housekeeping standard at much nicer 4-star and even 5-star hotels. The location is decent, although most of the other chain hotels have a similar location. Walmart is a short drive away (maybe 3 minutes if you make the traffic lights). The Prime Rib Restaurant (probably Gillette's best restaurant or at least its only upscale restaurant) is about 5 minutes by car. Staff are friendly. Breakfast was better than average. The free for all guests buffet featured the complete Holiday Inn Express range. In the evening, they have complimentary fresh baked cookies and free popcorn from around 7 pm. My room was appointed with a Keurig coffeemaker, a bigger than average in-room refrigerator, and a microwave. In the bathroom, the usual toiletries were placed with wall-mounted dispensers containing handwash, lotion, shampoo, conditioner, and body wash. No bar of soap was provided. Plenty of towels were provided. Now, the bad: The TV is from 2011. 13 years ago. It's ancient. My TV didn't work. I had to get the front desk to come up to the room and play around with it. Even with a second remote control, none of the guides or on-screen graphics would display. So you just randomly had to flip through the channels. You couldn't even hit a channel number to go directly to that channel. Every time you turned off the TV and turned it back on, it reverted to the black-and-white snowy picture. You had to manually go through the setup to get it back to the input setting it needed to be on. This was and is completely unacceptable. The rooms are beyond tired. While exceptionally clean and overall well-maintained, everything looks like a Holiday Inn Express from 2008-2012. They are well past a renovation at this point. When I first stayed here in 2020 the hotel needed a renovation. Now, four years later, they are at least five or six years overdue. At least get some new TVs, update the wall art, and apply a fresh coat of paint or new wall coverings. IHG elite recognition continues to be nonexistent. Yes, it's a Holiday Inn Express but as an IHG diamond and Intercontinental ambassador you used to at least get a bottle of water at check-in. I was told check-out was at 12 pm with no possibility of a late check-out. Rates are high. At under $140 or maybe $150, it's an acceptable value. But over $150, it's expensive. The nearby Home2 (Hilton) or Fairfield (Marriott) offer more value for money at $175 or $200 per night.

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