Mai House Saigon Hotel

“Amazing stay”

Amazing stay, staff are excellent. Environment is spectacular and the spa treatment extraordinary.. thank you to Hun at the spa fr an amazing facial and Anh at reception for being so helpful. Unforgettable experience

“Peaceful location, excellent service, great value all around.”

This is the second time for my wife and I to stay at Mai House Hotel. The location is calm and quiet yet not far from the hustle and bustle of shopping, eating, and entertainment. Best of all, the service here is outstanding. From the front desk to the door man. Room and amenities kept us very comf… more

This is the second time for my wife and I to stay at Mai House Hotel. The location is calm and quiet yet not far from the hustle and bustle of shopping, eating, and entertainment. Best of all, the service here is outstanding. From the front desk to the door man. Room and amenities kept us very comfortable. Mr. Phong greeted us for our daily breakfast with a warm smile and excellent service. We look forward to our next visit to Vietnam and returning to Mai House Hotel.

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“Beautiful hotel”

Lovely hotel away from the hustle and bustle but still close enough to get into the action if you want. Great facilities. Very clean. Mr Phong is a great host in the restaurant and the staff are very kind and helpful.

“My genuine review”

Thereafter I made my direct booking with Mai House, the hotel reservation immediately contacted me through emails about my arrival date as I put down 1:00am as my arrival time and that was a good gesture by the hotel reservation for avoiding confusion. I arrived after mid-night and the check-in ex… more

Thereafter I made my direct booking with Mai House, the hotel reservation immediately contacted me through emails about my arrival date as I put down 1:00am as my arrival time and that was a good gesture by the hotel reservation for avoiding confusion. I arrived after mid-night and the check-in experience was not as smooth as expected as somebody’s credit card number was mistakenly referred to for my booking. So, I had to pull out my credit card and to redo all the card authorisation formalities. Also, the reception was not overly friendly but he just did his job. On the contrary, the bell boy was surprisingly courteous and welcoming and he spoke better English than the reception. The bell boy prepared my welcome drink and escorted me with a smile. It would be a totally different check-in experience if the reception could carry the same outstanding attitude as the bell boy. My request for a room on high floor was honoured. Room 1203 was clean and the bedding was comfortable and the in-room floral arrangement was nice. Not sure if I was a direct booking guest, I was offered two VND200k food vouchers which was nice. The room was tastefully decorated but this type of carpet fabric could be worn out easily and the carpet had already shown signs of wear and tear. In essence, the most disturbing aspect was the excessive noise from the air return, the noise level was comparable to being inside an aircraft cabin. Also, I could hear clearly of my neighbours laughing. Moreover, the water temperature in the shower was not stable in the first night but that didn’t happen on my departure date. Overall, the staffs in the breakfast venue were courteous and efficient. On the contrary, the ones that handled my check-in and check-out were not overly enthusiastic but just doing their job. The breakfast spread and quality were reasonable, noting extraordinary to write about. This was my genuine review and I hope the hotel management could refer to for staff recognitions and improvements.

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