Hotel Nassauer Hof

“We LOVE Being Welcomed Home!”

My wife and I have enjoyed being guests at the Nassauer Hot for many years. Their excellent service begins the moment you exit your vehicle, and continues through check-in, the service from their Concierge, and our favorite wellness experience - the Therme Spa! The hotel has also improved their bre… more

My wife and I have enjoyed being guests at the Nassauer Hot for many years. Their excellent service begins the moment you exit your vehicle, and continues through check-in, the service from their Concierge, and our favorite wellness experience - the Therme Spa! The hotel has also improved their breakfast service, and the cocktails from their bar are always a special treat. Unfortunately, we've experienced problems from their Housekeeping staff, from leaving dirty dishes in the room to repeatedly disturbing our sleep - questioning us as to when we'd be checking out. These rude disruptions and oversights marred what would have otherwise been a perfect romantic getaway weekend.

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“Mid”

Top location. Hotel is beautiful. Rooms are below standard. Seemed like a 3-star hotel, metal sink, old tv and bed, small duvet. Breakfast had a line, which we never had before. Not really good for a leading hotel of the world, the worst one we’ve been to in a while. The room servixe is 7 euros ext… more

Top location. Hotel is beautiful. Rooms are below standard. Seemed like a 3-star hotel, metal sink, old tv and bed, small duvet. Breakfast had a line, which we never had before. Not really good for a leading hotel of the world, the worst one we’ve been to in a while. The room servixe is 7 euros extra, which is also not common in a leading hotel.

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“Longtime Guest, it Could Have Been Better”

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and tha… more

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

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