Intercontinental Barcelona, An Ihg Hotel

“Amazing hotel”

Amazing hotel, room was comfortable and so were the beds. The concierge was so helpful with many requests. All there recommendations were winners and made us reservations. The bar in the evening was very enjoyable. It’s a must stay and will return.

“Superb mini break.”

Great second stay at InterContinental Barcelona. We were warmly greeted upon arrival. The lobby is beautiful with a gorgeous eye catching display of flowers. Checked in at the reception desk but as I have annual lounge membership the staff whisked us to the Club InterContinental lounge where we e... more

Great second stay at InterContinental Barcelona. We were warmly greeted upon arrival. The lobby is beautiful with a gorgeous eye catching display of flowers. Checked in at the reception desk but as I have annual lounge membership the staff whisked us to the Club InterContinental lounge where we enjoyed two glasses of Veuve Clicquot champagne whilst being checked in. Wonderful check in experience staff were so friendly the check in process was quick and efficient, we were made to feel so special. Excellent room was upgraded to a higher floor King classic with City view. Tastefully decorated, spacious and well equipped. Comfortable bed, with linen that was so dreamy with high quality duvet and pillows. Great clean bathroom included a walk in shower and bath, toiletries were by Byredo. The air conditioning worked perfectly. One of the best Club InterContinental Lounges this lounge adds an extra touch of luxury offering complimentary beverages and food. Service in the Club lounge was very attentive and friendly. We used the Spa in the hotel the facilities were outstanding and everything was so clean. The staff were exceptional, very friendly and helpful, a perfect way to relax a blissful experience. 173 Rooftop Terrace is great, offers a stunning views you are able to see the whole of Barcelona. We enjoyed our drinks and food at rooftop bar, excellent service and atmosphere. The rooftop swimming pool is a massive bonus a lovely refreshing pool and lounging area. We were really content spending time by the pool but you have to be quick for the lounger’s, the only slight let down was the pool area is rather small and we couldn't get any sun lounges both times we popped up for a swim. A few more sun loungers or bean bags would benefit. There was 2 exclusive areas which I believe the hotel sells experiences for a premium day at the pool with a balinese bed, but during our stay these areas were left empty frustratingly we had to sunbathe on the wooden pool surround. Must mention it’s perfect for sunbathing on the roof as a it’s a sun trap on the roof. Breakfast at Arrel Restaurant was below average. The coffee service throughout breakfast was slow, it took a few attempts to get a second coffee also no orange juice refills offered. I requested a very well cooked omelette but I was not pleased when the omelette made to order was served floating in raw egg liquid on the plate, never seen such a shockingly bad omelette. I complained to the waiter and he said he would send another well cooked omelette out, to which when my second omelette arrived cutting into it raw egg oozed out under cooked again. Probably the worst two omelette’s that I ever had. This experience ruined my breakfast.

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“Lovely hotel in rough part of city”

We stayed at this property prior to a cruise. The hotel is well appointed, staffed with professionals, however- it is not located in a good part of the city. It is not safe to walk in the vicinity, and there are poor dining choices in the area. You can expect to take a $15-25 taxi ride to get a... more

We stayed at this property prior to a cruise. The hotel is well appointed, staffed with professionals, however- it is not located in a good part of the city. It is not safe to walk in the vicinity, and there are poor dining choices in the area. You can expect to take a $15-25 taxi ride to get anywhere safe to walk/explore. The inconvenience really should bring the nightly cost down- we paid nearly $700 per night for a club level room. This property would be a gem if it were located in a better area of Barcelona.

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“Poor service . Never expected this from Intercontinental”

This is a five star hotel in Barcelona . The hotel is good, but the service standards are very poor and management needs a serious look into this. A simple request for water will take min 25-30 minutes. The one service number will either not be answered or they will transfer somewhere which is no... more

This is a five star hotel in Barcelona . The hotel is good, but the service standards are very poor and management needs a serious look into this. A simple request for water will take min 25-30 minutes. The one service number will either not be answered or they will transfer somewhere which is not answered or hangup. Location is so-so. Room size is decent unlike tiny rooms in Europe. Most of the front office staff are trainees wil deal with you casually. Serious complaint made to a permanent staff (shower in room good changed after 4 complaints) made them send a small box of chocolate with a printed paper showing their commitment to customer service. Anyway don't go if you are expecting anything comparable to other intercontinental hotels.

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