Iberostar Rose Hall Beach All Inclusive

“We had a great time at Iberostar Rose Hall Beach!!!”

We went with family and friends, and there were eight of us. We had a great time from the first day until we checked out at the resort. The staff was wonderful. Jovayne, our favorite guy, was our concierge, and he checked in on us throughout our stay. He wasn't just a staff; he became a friend. H... more

We went with family and friends, and there were eight of us. We had a great time from the first day until we checked out at the resort. The staff was wonderful. Jovayne, our favorite guy, was our concierge, and he checked in on us throughout our stay. He wasn't just a staff; he became a friend. He's a rockstar!! He made us feel at home, always available and responsive to our questions. Jean cleaned our room and kept it neat and clean. She was great. At the buffet, Twinisha was phenomenal. We always looked for her when we ate there. The food selection was okay; I expected better. At the Japanese restaurant, the food wasn’t that great. Tyrell, the chef, was awesome. He made it fun for us. In the Italian restaurant, the food was better than I expected. Aleesha, who served us, was alright. Maybe she wasn't having a good day that day; she looked serious and missed our drinks a few times. At Uncle Tony’s, the food was alright. Jaleel was amazing, so cheerful and fun. He came by to say hello when he saw us in the theater which was nice of him. The sports bar was good for the most part. I wished they played sports on a bigger screen with sound. Alister at the bar could be better. He didn’t appear to be enjoying his work. We tried to make conversation with him, but he didn’t seem interested. All activities were amazing. We enjoyed every show. What was great was they included the audience in the show. They made it more of an interactive experience. We enjoyed the jerk chicken, patties, ox tail, beef, and goat curry. They were delicious. Stone, the manager at check-in and concierge, was great. She was friendly. The pool was beautiful, and the staff kept it clean every day. The pool bar was good; they attended to you quickly. The beach was okay but not what I expected. It wasn’t sandy; the sand was quite hard and compact. The ocean was not clean, with lots of seaweed. One thing I didn’t like was the vendors in paddle boats hanging out by the beach. I want to thank all the staff who made us feel at home and so welcome. A huge thank you to Jovayne (concierge). Love that guy. Thank you to Twinisha and Cassandra at the buffet, Tyrell at the Japanese restaurant, and Jaleel at Uncle Tony’s." Thank you to all those who coordinated the activities and the DJ.

less

“Unsatisfied”

Report is showing age shower is anemic. Worse the sales pitch for vacation club. Sheldon was overbearing. Told him NO numerous times. Wanted me to sign my friends name. Not a great experience. Put a damper on the trip. Japanese restaurants food was good. The server was not engaged with us. Pool a... more

Report is showing age shower is anemic. Worse the sales pitch for vacation club. Sheldon was overbearing. Told him NO numerous times. Wanted me to sign my friends name. Not a great experience. Put a damper on the trip. Japanese restaurants food was good. The server was not engaged with us. Pool and grounds were fun.

less