Bahia Principe Grand Jamaica

“Awesome service at Bahia Principe!!!!”

We recently stayed for a Principal training for Principals all over Jamaica. We had a top tier service overall at this hotel. My favourite restaurant was the Japanese one I think it's called Mikada. The restaurant manager George is a wonderful gentleman. The server Devon and chef Natalie did a fa... more

We recently stayed for a Principal training for Principals all over Jamaica. We had a top tier service overall at this hotel. My favourite restaurant was the Japanese one I think it's called Mikada. The restaurant manager George is a wonderful gentleman. The server Devon and chef Natalie did a fantastic job. Well done workers and you have given me interest to return. Some other workers I want to highlight are Kevin and Amoy from Don Pablo restaurant. They served with grace and dignity. The restaurant Director Mr Wilson your doing a exceptional job and it's demonstrated in your demeanor and the service that these restaurants provides. Ms Siddy( she wears pink and white) just seeing you making the environment clean for us is commendable. You greeted us and made us feel comfortable when we made contact. Well done team at Bahia Principe!!! I will surely recommend and return. Awesome service!!!!!!

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“Great family environment”

Great family environment, loved the jerk center. Love: the pool, Waterpark, staff Dislike: fruit juice tend to be on the sweeter end for me, dinner was hit or miss. Would definitely go back, my son and husband had a blast and that's all that matters to me.

“Luxury Bahia Principe”

Excellent..It's the . Staff which make this hotel shine there efforts in making you welcome down to the cleaning ladies who clean your room hotel is clean and food is excellent varied and plenty of choice. A special mention Asanya Wilmot who went above and beyond in helping me when I be... more

Excellent..It's the . Staff which make this hotel shine there efforts in making you welcome down to the cleaning ladies who clean your room hotel is clean and food is excellent varied and plenty of choice. A special mention Asanya Wilmot who went above and beyond in helping me when I became unwell . Many thanks

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“Disappointment, no surprises”

This was a quick visit to the Bahia Principe Grand in Jamaica since I had some days off, and we used it to also scout the hotel for a large group Christmas vacation this year; and I’m mighty glad we went. This is not a 5 star resort, the service and guest experience is 3 stars at best. We arrived... more

This was a quick visit to the Bahia Principe Grand in Jamaica since I had some days off, and we used it to also scout the hotel for a large group Christmas vacation this year; and I’m mighty glad we went. This is not a 5 star resort, the service and guest experience is 3 stars at best. We arrived on May 1st, 2024 on a very rainy day, torrential showers making our transfer somewhat interesting. We arrived at the resort to find the grand entrance blocked by a minivan, with yellow tape placed to further restrict passage; we refused to be let out in the rain, the idiot blocking the entranceway with his minivan eventually moved and the yellow caution tape was removed. The entrance was large, yet I had to help offload my luggage, until the bellhop, Gordon came to my rescue. No welcome drink, although the drink station was situated in the front of the lobby, albeit there was no one there at the time. I had checked in online the days prior to my arrival, and arrived about 12:45pm, so the check-in process was smooth. Our room was of course not ready, I was emphatically reminded that check in was 3pm or thereafter. A couple arriving on the same transfer was given their room right away. We were invited to have lunch and enjoy the surroundings until the room was ready. We ate at the main buffet restaurant, Orquidea. The selection was varied, yet we ate only because we were hungry; the only warm food was from the pasta and grill stations, most of the other options were warm to room temperature. My wife requested a frozen drink and was told by the waiter that since it was raining, she could not have it since that bar was far away; the options were beer, soda, or juices. After surviving lunch, we went back to the lobby to find out whether the room was available; none was ready, so we slept in the lobby for about an hour until 3 pm. The first room we were given was being cleaned by two maids, and was certainly not ready, the second room was reeking with the smell of cigarette smoke, so that was unacceptable, so we finally were given a room with a “fantastic view”, 23611, but it seems miles away from the Grand amenities, on the luxury side…were they trying to get rid of me? The room was indeed large, and the view amazing, ocean and pool. Fortunately, the rain passed, and we were able to head to the pool about 5pm, but we did not realize that the pool closed at 6pm, and the pool attendant made sure we were aware by stalking the quest until blowing their whistles at 5:59pm. You would think that since it rained for most of the afternoon, the resort would at least extend the hours of use! Dinner was at the main buffet…after unwittingly attempting to enter Jazmin, and being shooed away by the greeter (that’s the luxury side main buffet). There was a saxophonist in the lobby, yet the “Jamaica Show” was being advertised as taking place at the Bahia Village, which was empty when we got there by taking a golf cart; it had been changed to the indoor theater, but no one except the entertainment staff seemed to know. The show was good, as are all the shows, not spectacular, but good enough. There also was Karaoke and a disco, which we did not partake of. So after just an afternoon, we had enough issues to realize the level of service to expect. In Summary, the resort is HUGH, expect lots of walking. The grounds well maintained. The pools are long and clean, with many lifeguards. Entertainment team only stayed at the central part of the pool, so quiet areas can be found. The beach was amazing in the area between the Jerk hut and the water park, although we found it later in our stay; there is a beach area close to the central part of the resort, please avoid. Lots of loungers, sitting areas by the pool, beach, and jerk hut are available. One towel card per guest and you’re allowed to change your towels once per day. The food is hit or miss at the buffet; many options, although, many are repeated often. The al carte restaurants are restricted according to how long you stay, so be aware. We dined at the Don Pablo, be prepare to stay the whole night if you dine by their menu; skip the appetizers and head straight to the entrée. The food was good though, not great, and still not hot. The volleyball takes place on a hard service covered with a little sand, be cautious, medical services is an extra charge. Kayaking and snorkeling is readily available. All in all, I would not stay there again, communication was lacking, staff was robotic; some unwelcoming and unprofessional. The front desk staff is okay but seemed uncaring and uninformative. Oh, and steer clear of the “Privilege Club” solicitors in the lobby, we were invited to the 16th anniversary of the hotel, only to be lured to a 90+ minute presentation for the Privilege benefits, that you absolutely do not need. And don’t fall for the line where the resort responds by stating they wished you had reached out to them while on property, nothing gets done when you complain to management, they listen, seem concerned, and the beat goes on.

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