Hyatt Vacation Club at Sirena del Mar

“Sirena Del Mar (Formerly Welks Resort)”

Stayed at Sirena Del Mar (Formerly Welks Resorts) stayed in building 1 4th floor had a fantastic ocean view. Could even see the famous Arch from our balcony. The resort is not close to any of the downtown area, but Uber was very easy and half the price of tax’s. The resort was great not many kids... more

Stayed at Sirena Del Mar (Formerly Welks Resorts) stayed in building 1 4th floor had a fantastic ocean view. Could even see the famous Arch from our balcony. The resort is not close to any of the downtown area, but Uber was very easy and half the price of tax’s. The resort was great not many kids this time of year pool area had activities daily but was still very relaxing. The resort makes there money on very expensive drinks and food in the restaurant. They also charge a resort fee and environment fee of $125 a day . We are owners and we were aware of these charges ahead of time. Some areas of resort shows its age, Hyatt Vacation Club the new owner will need to come up with a plan to address the issues. Over all we enjoyed resort, grocery store right across the street from the highway made it a quick Uber ride to pick up groceries and Liquor for the week. We will go back at another date and will look forward to seeing what Hyatt does to improve the property.

less

“Lovely two weeks in a beautiful location. Good and bad, details to note!”

We just stayed here for 2 weeks (from UK). I will start with the good. We had a wonderful two weeks. The location is beautiful, resort is lovely, great pools, great service overall and the food is really good. The waiters are so lovely and can't do enough for you. The cliff top setting really... more

We just stayed here for 2 weeks (from UK). I will start with the good. We had a wonderful two weeks. The location is beautiful, resort is lovely, great pools, great service overall and the food is really good. The waiters are so lovely and can't do enough for you. The cliff top setting really is stunning and the views are amazing. We saw whales and dolphins without even going out to sea. Aquafit was really good fun every morning, guys who do it are very funny. We had a garden view room the 1st week but managed to get switched to an ocean view room the 2nd week, which we really appreciated. It was spectacular. There are 3 happy hrs each day, and a 'drink of the day' (buy one get one free most of the day). Useful info: very remote, you can't really walk to anywhere apart from the nearest supermarket, which is long walk up a steep hill, and you have to cross a dangerous road at the top. We didn't mind this but bear in mind if you struggle with a pretty long steep walk. Use Ubers, not taxi's. Ubers are considerably cheaper & there are plenty of them. To go to Cabo (10 min in a car) cost us between £3 and £6. The rooms are perfectly nice, if a little dated. However, all clean & in good working order & good room service. The not so good parts, which, although didn't ruin our holiday, did dampen our experience of Hyatt. Firstly for awareness, the food & drink in resort is VERY expensive. You need those happy hours!!! We thoroughly checked our bill each time we signed it off (generally once or twice a day when staff switched over), & every day we found mistakes on our bill, where they had not applied our free drinks from the happy hours and/or hadn't applied the free taco's on Taco Tuesday. These were not minor mistakes, if we had not checked them, we would have paid around £30-£50 extra each and every day. They also got our food orders wrong 3 times and they were not complicated orders. The biggest issue for us, though, was when we switched rooms for the second week. They said we had to pay our bill for the first week as it would be a different room number, which is obviously, perfectly understandable. So we woke on the Saturday and thought we would just go down to reception to find out timings and sort out the bill, only to find that they had already taken a holding payment Friday night for the total (GONE from our bank balance but pending transaction). So I thought that was a bit cheeky as we hadn't even checked it and approved it. My husband asked them for a print out of the bill so that he could at least check it and sign it off. So they provided this. He checked it and at this point they had also added our meal from the night before so it was slightly more than the pending transaction. This is where the real problem started. They then took the higher amount, which we had signed off instead of completing the pending transaction and taking the little bit extra for that last meal. So we essentially paid the bill twice that day and they said they could not cancel the pending transaction so we would just have to wait for it to automatically expire, which, upon speaking to our bank, is 7 days!!! So we were £800 out of pocket for our second week. They did not apologise for this AT ALL. We were not rude about it but my husband did politely explain that we were seriously out of pocket for a week but they literally did not care in the slightest. As a consequence of this and all the previous mistakes, we just decided we would not spend money in the resort for the second week. We went out a few times and for the rest of our meals, we did a supermarket shop and ate lovely salads and pasta etc., in our room. Which was absolutely lovely and I highly recommend doing so if you want to eat a bit healthier and a little less expensive. We did overhear another couple say that their bill seemed pricey one day and they hadn't had their free drinks/tacos applied, and another couple said they hadn't even checked theirs each time. So our advice, if you visit this resort, CHECK YOUR BILLS EVERY TIME!

less

“B.S. Charges”

Had a great time BUT…. here comes the but… their charges are very shady. We vacation a lot and this was the first time we had so many issues with our bill. Pay attention to your bill because they will put hidden charges. On our first day we learned the hard way, they had their happy hour drinks ... more

Had a great time BUT…. here comes the but… their charges are very shady. We vacation a lot and this was the first time we had so many issues with our bill. Pay attention to your bill because they will put hidden charges. On our first day we learned the hard way, they had their happy hour drinks well, when we got the bill they didn’t give us the happy hour price because my drinks had no liquor! Are you kidding me?? I don’t drink liquor and because I was asking for virgin drinks those were not of the happy hour menu. So we were charged full price for virgin drinks even though they were saving the alcohol. So what did we do after that… we would ask for virgin drinks and the alcohol on the side to get the happy hour price. Also, when we ordered food at the pool the bill always had their price in pesos but they would charge you in dollars and when we questioned it and clarified it with them they were adding more to what the original price was on the menu. Here comes the best part! When we checked out, we went over our bill and signed and paid our bill. Again they show in pesos but yet charge in dollars (pay attention to that) well when we got home we got another charge to our card for an additional $187.00. This is unacceptable from the Hyatt! This is fraud and we have disputed with our bank. Why would they charge your card more after you signed and paid the total bill. We are timeshare owners and we had never experienced this with Hyatt! Hyatt needs to take a look at their employees at Sirens Del Mar because what they are doing is not right! Would we go back to Sirena Del Mar, definitely not! You don’t want to be on vacation where their employees are so shady! And from what we see there are a few reviews about the same issues. We have notified Hyatt and are waiting on their investigation.

less