Marbel Hotel By Palm Wings

“It does what it says on the tin!”

This is a small budget hotel located a little way out of town that said we enjoyed our stay. The food, drink and service were good. The hotel has a small pool which is reasonable. Would recommend for a "cheap£ break away.

“Bad ownership & running”

This hotel is nothing like the pictures. Although this hotel is a nice hotel, it is quite run down & in need of a major upgrade. Also, whilst the managerial staff sit in an office or walk around doing hardly anything, other staff members are treated no better than slave labour by the managerial s... more

This hotel is nothing like the pictures. Although this hotel is a nice hotel, it is quite run down & in need of a major upgrade. Also, whilst the managerial staff sit in an office or walk around doing hardly anything, other staff members are treated no better than slave labour by the managerial staff, some working 12 hour shifts without any breaks on a daily basis, there isn't enough staff for a hotel of the Marbel's size. The staff that are there are always friendly, polite & smiling despite being run off their feet & over tired, that made my stay enjoyable. The owners Palm Wings need to spend money on this hotel & employ more staff like they do at their other hotels. I could do a better job of running that hotel & I have no experience

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“Good hotel- terrible guests”

Food not the best however this is due to it being of local cuisine which isnt my favourite. Rooms small with adequate air conditioning, staff lovely and welcoming always up for a chat with the guests, takes around 10 minutes to walk into town which has some of the nicest food ive ever tasted- Usk... more

Food not the best however this is due to it being of local cuisine which isnt my favourite. Rooms small with adequate air conditioning, staff lovely and welcoming always up for a chat with the guests, takes around 10 minutes to walk into town which has some of the nicest food ive ever tasted- Usküdar Caycisi (i think thats right) was the highlight of the restaurants. Friendly cats outside the front however none infesting the hotel as ive seen other reviews state. Do not go here if you like to be respectful of others as the guests are some of the most impatient people god allowed to spawn- Nonstop pushing in and dirty looks

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“Not up to TUI standards”

The hotel is an hour and a half from Adnan Menderes Airport so when you exit the airport at 00:40 local time for your TUI transport you are actually arriving there at 02:00. At that time of night there are two members of staff to check you in and get you to your rooms. After check in all inclu... more

The hotel is an hour and a half from Adnan Menderes Airport so when you exit the airport at 00:40 local time for your TUI transport you are actually arriving there at 02:00. At that time of night there are two members of staff to check you in and get you to your rooms. After check in all inclusive guests have baguette thrust in their hand and are offered a drink. There is a fridge in the room which contains a bottle of water no tea or coffee facilities and no iron. The beds are hard and you are provided with a bottom sheet and something resembling a bath sheet to cover yourself on each of them with one pillow. You can get extra sheets and pillows on request to the reception desk. The rooms are clean on arrival but they are not cleaned daily. when ours hadn't been done for three days we had to ask the cleaners ourselves and then they only made the beds and emptied the bin (there is only one in the bathroom). The dining room is adequate but the cats that can be found everywhere on the property do find their way in there sometimes to the disconcertion of guests. TUI said that although not on a beach the hotel ran a free shuttle service to one which they did but what TUI failed to add to the details is that the shuttl runs at 11:00 each day and you have to pay £10 each for entry to the beach when you get there and are not allowed to take any food or drink including water, bags are searched on entry so you have no choice but to pay for all food and drink for that day as you are dropped off at about 11:30 and collected at 17:00. The town of Kusadasi is supposedly a short walk away it is 30mins minimum at a fair pace once you get there it is lovely and does offer a lot. TUI's website did not give the facility to add late check out to the booking so we went into our local shop to see if we could book this the shop and the website advised that this could be booked on arrival. This was not the case on arrival we were told that this could only be booked the day before departure at a cost of £30 and only if there was availability. Normal checkout is at 12 midday and the pick up for the airport is at between 20:00 and 21:30 depending on which airport you are returning to. The hotel do not provide any hospitality rooms for guests on late flights for showering and freshening up so late checkout is imperative. I frequently holiday with TUI and normally am incredibly happy with the hotels that I have stayed in all over the world sadly on this occasion TUI has grossly misrepresented this property.

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